Customer Service Representative Position Available In Calcasieu, Louisiana

Customer Service Representative

VIDRINE PHARMACEUTICAL GROUP LLC 404 E

Prien Lake Rd, Lake Charles, LA 70601

About Company:

PHILOSOPHY

Our priority as a company is our patients come first. Our hallmark product is CARING. Our goal is to provide Pharmacy Care and Support for the patient, family, care givers, and health care team members. As our company works toward becoming the

BEST OPTION

in the health care arena, our goals will include the development of individuals serving on our team. Our representatives believe that each person has been given a special talent or ability that is unique to that individual. Accordingly, in-service programs, self-study materials and information, along with teaching and training seminars, are made available to employees to assist and encourage growth and proficiency in our health care niche.

MISSION STATEMENT

It is our company mission to be regarded as a “first response” resource in helping turn medication dosing

PROBLEMS

into successful

SOLUTIONS.

Boudreaux’s New Drug Store has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers. Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond. At Boudreaux’s New Drug Store, our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. Our vision encompasses a future where Boudreaux’s leads the field in medical expertise and care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care. Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve. Boudreaux’s New Drug Store will serve the patient-physician need by preparing

CUSTOM FORMULATIONS.

Upon physician request, medications will be prepared according to the patient’s demographic and specific etiological requirements. At Boudreaux’s New Drug Store, our philosophy is founded on the belief that every individual deserves access to comprehensive pharmaceutical care that goes beyond dispensing medication. We view pharmacy as the leader in correcting patients’ well-being and their overall health. By integrating evidence-based and personalized medication, we believe that illnesses are curable based on one’s determination and the help of medical professionals. Relationships and agreements with other health care professionals are entered into with the goal of improved patient outcomes. Areas of focus in pharmaceutical care will include but are not limited to, medication problem-solving, customized hormone replacement therapy for men and women, diabetes (shoe program), wound care, pain management, nutraceutical support, drug regimen reviews, and medication case management.

CORE VALUES

Our first priority is our patients and their families. ALL patients are treated with dignity and respect. We meet the needs of our patients as they define them by listening and responding accordingly. Patient complaints are resolved the same day. We respond positively to customer requests. All telephone calls are answered before the third ring. No person is on hold longer than 45 seconds. All staff smile when speaking with patients. We greet our patients when they enter the pharmacy. About the

Role:

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves addressing customer inquiries, resolving issues, and processing orders efficiently in a fast-paced environment. The representative will act as the primary point of contact for customers, fostering positive relationships and enhancing the overall customer experience. By effectively communicating both verbally and in writing, the representative will help customers navigate their accounts and understand our products and services. Ultimately, the goal of this role is to contribute to the company’s reputation for outstanding customer service and to drive customer retention and satisfaction.

Minimum Qualifications:

High school diploma or equivalent. Proven experience in a customer service role, preferably in a call center environment. Strong verbal and written communication skills.

Preferred Qualifications:

Experience with customer relationship management (CRM) software. Familiarity with order processing systems. Bilingual abilities are a plus.

Responsibilities:

Respond to customer inquiries via telephone and email in a timely and professional manner. Resolve customer issues and complaints by identifying the root cause and providing effective solutions. Process customer orders accurately and efficiently, ensuring all details are captured correctly. Maintain customer accounts by updating information and tracking interactions in the system. Collaborate with team members and other departments to enhance the customer experience and streamline processes.

Skills:

In this role, the ability to work in a fast-paced environment is essential, as representatives will handle multiple customer inquiries simultaneously. Verbal communication skills are utilized daily to engage with customers, ensuring they feel heard and valued. Problem resolution skills are critical for identifying issues and providing effective solutions, which directly impacts customer satisfaction. Oral and written communication skills are employed to convey information clearly and accurately, whether on the phone or through email. A positive attitude is vital, as it helps create a welcoming atmosphere for customers and encourages repeat business.