Call Center Operator Position Available In East Baton Rouge, Louisiana
Tallo's Job Summary: Call Center Operator position in Baton Rouge, LA, offers a salary range of $15.00-16.00/hr DOE. Responsibilities include answering calls promptly, creating and managing tickets efficiently, and transferring urgent calls to appropriate lines. Requirements include customer service experience, high interpersonal skills, and proficiency in technology. Dress code is black scrubs.
Job Description
Job #: 307660
Title:
Call Center Operator
Location:
Baton Rouge, LA
Salary Range:
15.00
- 16.
00/DOE
Position:
Clerk / Phone
Description:
Call Center Representative
Temp to Hire
Monday
- Friday
7:30 AM - 4:30 PM
$15 - 16/hr,
DOE Job Description:
Answer phone calls in a timely manner (3 rings) and with a warm and professional greeting.
Provide necessary information, transfer the call in the appropriate manner to the designated clinic number, or complete a ticket. All operators are expected to manage at least 100 calls daily.
Create tickets by verifying unique identifiers, selecting the appropriate incident type, documenting details in the system templates and the designated notes field and directing the ticket to the appropriate clinic. The tickets should be created and completed in a manner that supports clinical staff and billing and scheduling teams in resolving tickets efficiently.
Transfer all physician-to-physician and consult calls directly to the designated physician line and warm transfer urgent calls, such as severe symptoms and critical labs, to the designated
nurse line.
When transferring calls, inform the patient where they are being transferred and to whom, and instruct them to leave a detailed message if they receive a voicemail.
Experience:
Customer service experience Call center experience preferred Healthcare experience preferred Typing skills and the ability to handle a multi-line phone system
Dress Code:
Black Scrubs
Requirements:
HSD/GED High level of interpersonal skills to handle sensitive and confidential situations. Requires demonstrated poise, tact, and diplomacy.
Knowledge of office management practices and secretarial procedures.
Proficient with technology and able to navigate different software platforms.
Excellent verbal and written communication skills, with the ability to present information clearly and professionally.
Exceptional customer service skills, maintaining a calm, pleasant, and helpful demeanor in high-pressure situations.
Strong time management and multitasking abilities.
Ability to work independently and collaboratively within a team Must have a clear
Drug Screen & Background Job Type:
Temp to Hire
Post Date:
05/09/2025
