Call Center Representative Position Available In East Baton Rouge, Louisiana
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Company:
SSi People
Salary:
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Job Description
Job Title:
Call Center Representative
Location:
Baton Rouge, Louisiana Key Responsibilities:
Manage high-volume inbound calls, addressing provider concerns efficiently.
Resolve 92% of calls within 3-5 minutes to meet quality standards.
Engage with providers professionally and promptly.
Accurately log calls in the tracking system.
Collaborate with team members to achieve departmental goals.
Skills Required:
Strong independent work ethic and problem-solving skills.
Team player with excellent communication skills.
Proficient in Microsoft Office.
Ability to multitask in a fast-paced environment.
Maintain confidentiality and ad
