Client Service Director Position Available In East Baton Rouge, Louisiana

Client Service Director
Baton Rouge, Louisiana
Client Service/Account Management
37674
Partially Scheduled in the Office
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How you’ll make an impact
Accountable for leading a Client Service team, which includes Branch Client Service Leaders and the Client Service Team Members, that delivers high quality and efficient service to both the internal and external clients of one or more Branches.
This role reports directly into the Regional Client Service Leader with a strong dotted-line reporting relationship to the Area President to ensure goals and objectives support the Branch strategy.
The Branch Client Service Director has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement.
Delivering high quality client service consistent with AJG operational standards and practices. Managing and developing a team of Client Service Managers and Client Service Associates.
Building a pipeline of talent by actively and passively recruiting Client Service Leaders and Client Service Team Members.
Achieving productivity and performance metrics.
Manages both people and processes.
About You

Required:

Bachelor’s degree with 5+ years client service and/or claims management experience
-OR-
High School degree/GED with 10+ years client service and/or claims management experience.
3+ years supervisory experience.
Appropriate licensing as required.

Preferred:

Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
Experience creating Branch initiatives, based on the needs of the Branch and Client Service Team, or ensuring the Branch is executing and following Regional/Divisional initiatives.
Prior experience designing and implementing.
Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.

Behaviors:

Strong communicator at all levels
Leadership maturity and communication
Organizationally savvy
Deliberative decision making
Decisiveness
Strategic thinking
Leading change
Strategic talent management
Service focus
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.