Contact Center Lending Representative (Baton Rouge, LA) Position Available In East Baton Rouge, Louisiana

Contact Center Lending Representative (Baton Rouge, LA) Pelican State Credit Union – 3.5 Baton Rouge, LA Job Details Full-time $18.86 – $23.58 an hour 7 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) 5% Match Vision insurance Volunteer time off Life insurance Qualifications Microsoft Excel Sales Call center experience Mid-level Microsoft Office High school diploma or GED Lending 2 years Communication skills Loan processing Full Job Description The Contact Center Lending Representative is responsible for servicing the lending needs of the members for all products and services through inbound and outbound calls, as well as external referral sources. Our Representative will look for sales opportunities when reviewing credit applications. A complete understanding of all accounts and services, as well as strong member service skills, is essential. Acting as a one-stop information source, the primary focus of this role is to receive and process loan applications, interview members for all consumer and loan requests, assist the member in resolving loan-related problems and coordinate loan closings. Our Contact Center Lending Representative must embody Pelican’s Core Values and provide excellent service in all that they do.

A DAY IN THE LIFE OF A CONTACT CENTER LENDING REPRESENTATIVE INCLUDES

Taking applications and processing loans from a variety of sources, such as member calls, non-member calls, leads from contact center, branch referrals, and online sources. Interviewing loan applicants and providing information on loan products and alternative products that best meet the members’ needs. Request and review all required information and documentation to secure a loan. Sell and cross sell products and services by identifying member needs and matching services and products to increase loan volume. Prepare and submit loan papers for closing preparation of consumer loans. Perform other duties as assigned or required to ensure member service standards are met.

CONTACT CENTER LENDING REPRSENTATIVE SKILLS AND QUALIFICATIONS INCLUDE

2 years of experience in including lending, teller, or call center experience with a financial institution. Must have a strong background in sales. Must be eligible to be licensed to sell all necessary insurance products. A high school education or GED. Excellent oral, written, and telephone communication skills Strong problem-solving, attention to detail, and member service skills Proficiency in Microsoft Office products, especially Excel

OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION

Work Schedule Monday – Friday 8:00 am – 5:00 pm Travel Travel is rarely necessary for this position. Telecommuting Telecommuting is possible for this position once training is completed.

Requirements include:

A dedicated workspace. Secure and strong internet connection. Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. An environment free from loud noises or outside distractions. The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.

WHY SHOULD YOU JOIN THE PELICAN TEAM?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We’ve since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.