Customer Service Representative Position Available In East Baton Rouge, Louisiana

Job Description:

Customer Service Representative BCforward is currently seeking ahighly motivated Hybrid Call Center/ Customer ServiceRepresentative in Baton Rouge, LA.

Position Title:

Hybrid CallCenter/ Customer Service Representative Location:

Baton Rouge, LA,70809

Anticipated Start Date:

08/13/2025 Please note this is thetarget date and is subject to change. BCforward will send officialnotice ahead of a confirmed start date.

Expected Duration:

3 Months(contract position)

Job Type:

(40 HOURS WEEKLY], [

CONTRACT

],[Hybrid]

Pay Range:

$16.00/hr to $17.00/hr Please note that actualcompensation may vary within this range due to factors such aslocation, experience, and job responsibilities, and does notencompass additional non-standard compensation (e.g., benefits,paid time off, per diem, etc.).

Job Description:

Summary We’reseeking an energetic, motivated member to join our team in BatonRouge, LA. This position is a Provider Services Call Center Agent.

The primary role of the agent is to assist Healthcare Professionalswith billing requirements, policy questions and otherhealthcare-related inquires as it relates to LA Medicaid.

Responsibilities include fielding provider inquiries, researchingcomplex issues, maintaining knowledge of current billing and policychanges, and logging and tracking phone inquiries. The idealcandidate will have strong oral and written communications skills,customer service skills, telephone etiquette, and a patient andpositive attitude. Must be an independent worker, with the abilityto problem solve and multitask. The position requires navigatingmultiple computer programs and knowledge of Microsoft tools is amust. Duties and Responsibilities (List all essential duties andresponsibilities in order of importance)

• Handle high volumeinbound calls with knowledge to address concerns from the Providercommunity.
• Meets and retains all quality and production standardsby answering and resolving 92% of calls from Medicaid providerswithin 3-5 minutes to assure contractual requirements.
• Interactswith providers, in a timely and professional manner when assistingthe Provider community.
• Records calls accurately in call trackingsystem.
• Assist co-workers to achieve and maintain departmentalobjectives and goals What we’re looking for Knowledge, Skills andAbilities (List all knowledge, skills and abilities that arenecessary to perform the job satisfactorily)
• Ability to workindependently with little to no supervision
• Ability to work as ateam player
• Excellent organizational, and verbal and writtencommunication skills
• Basic knowledge of Microsoft Office
• Maintain regular attendance based on agreed-upon schedule
• Maintain confidentiality and comply with Health InsurancePortability and Accountability Act (HIPAA)
• Ability to establishand maintain positive and effective work relationships withcoworkers, clients, members, providers and customers
• Ability tomultitask in a high paced environment and retain information

Required Education:

High School Diploma or equivalent

GED RequiredExperience:

1-2 years Customer Service/Call Center experience

Basicknowledge of Microsoft Office Preferred Experience:

Medicaidexperience Medical Claims experience

Benefits:

BCforward offers alleligible employees a comprehensive benefits package including, butnot limited to major medical, HSA, dental, vision,employer-provided group life, voluntary life insurance, short-termdisability, long-term disability, and 401k.

Keywords:

Call Center,Customer Service Benefits:

BC forward offers all eligible employeesa comprehensive benefits package including, but not limited tomajor medical, HSA, dental, vision, employer-provided group life,voluntary life insurance, short-term disability, long-termdisability, and 401k.

About BCforward:

Founded in 1998 on the ideathat industry leaders needed professional service, and workforcemanagement expert, to fuel the development and execution of corebusiness and technology strategies, BCforward is a Black-owned firmproviding unique solutions supporting value capture and digitalproduct delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore DevelopmentCenter in Hyderabad, India, BCforward’s 6,000 consultants supportmore than 225 clients globally. BCforward champions the power ofhuman potential to help companies transform, accelerate, and scale.

Guided by our core values of People-Centric, Optimism, Excellence,Diversity, and Accountability, our professionals have helped ourclients achieve their strategic goals for more than 25 years. Ourstrong culture and clear values have enabled BCforward to become amarket leader and best in class place to work. BCforward is anequal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, or protected veteran status and will not be discriminatedagainst based on disability. To learn more about how BCforwardcollects and uses personal information as part of the recruitingprocess, view our Privacy Notice and CCPA Addendum. As part of therecruitment process, we may ask for you to disclose and provide uswith various categories of personal information, includingidentifiers, professional information, commercial information,education information, and other related information. BCforwardwill only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applyingfor positions in the United States must be legally authorized towork in the United States. The submission of intentionally false orfraudulent information in response to this posting may render theapplicant ineligible for the position. Any subsequent offer ofemployment will be considered employment at-will regardless of theanticipated assignment duration. Interested candidates please sendresume in Word format Please reference job code 241137 whenresponding to this ad.