Customer Service Representative Position Available In East Baton Rouge, Louisiana

Customer Service Representative Eagle Partnership Inc Baton Rouge, LA Job Details Full-time $40,000 – $45,000 a year 13 hours ago Benefits Health insurance Opportunities for advancement Qualifications High school diploma or GED Organizational skills Communication skills Entry level Under 1 year

Full Job Description Benefits:

Company parties Health insurance Opportunity for advancement Signing bonus Training & development As a Customer Service Representative, you will be the friendly voice and helpful resource for our customers, ensuring their experience is nothing short of outstanding.

You will be responsible for:

Providing Exceptional Support:

Answering customer inquiries via phone, email, and chat in a professional, efficient, and empathetic manner. Becoming a

Product/Service Expert:

Developing a deep understanding of our clients to accurately address customer questions and provide relevant information.

Active Listening and Empathy:

Understanding customer needs and concerns, demonstrating genuine care, and tailoring solutions to their specific situations.

Accurate Record Keeping:

Documenting all customer interactions and resolutions with precision

Educating Customers:

Guiding customers and informing them about new features or offerings. Contributing to

Team Success:

Collaborating with colleagues and sharing best practices to continuously improve our customer service processes.

Meeting and Exceeding Performance Goals:

Striving to achieve key performance indicators related to customer satisfaction, response times, and resolution rates.

Staying Up-to-Date:

Keeping abreast of product updates, company policies, and industry best practices.

Potentially Handling Specific Tasks:

Depending on the team and company needs, this may include processing orders, managing returns, or handling billing inquiries. What You’ll Bring to the

Team:

Excellent Communication Skills:

Exceptional verbal and written communication skills with a clear, concise, and professional tone.

Strong Problem-Solving Abilities:

A knack for identifying issues, analyzing situations, and developing effective solutions.

Empathy and Patience:

A genuine desire to help others and the ability to remain calm and composed in challenging situations.

Strong Organizational Skills:

The ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

A Positive Attitude:

An enthusiastic and proactive approach with a willingness to learn and contribute to a positive team environment.

High School Diploma or Equivalent Why You’ll Love Working Here:

A Supportive and Inclusive Culture:

We foster a welcoming environment where every team member is valued and respected. Opportunities for

Growth and Development:

We are committed to investing in our employees’ professional growth through training and advancement opportunities. Making a

Real Impact:

You’ll play a crucial role in ensuring customer satisfaction and contributing to the success of our company. Ready to Make a Difference? If you are passionate about providing exceptional customer service and are looking for a rewarding opportunity with a growing company, we encourage you to apply!