Service Advisor Position Available In Iberia, Louisiana

Service Advisor

MUSSON PATOUT AUTOMOTIVE GROUP 208 W

Highway 90 Frontage Rd, New Iberia, LA 70560 Job Overview We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all service needs are met efficiently and effectively. This role requires a strong understanding of automotive repair processes and excellent communication skills to provide exceptional customer service. Duties Greet customers promptly and professionally, assessing their service needs. Document customer concerns and relay information to technicians for accurate diagnostics. Prepare detailed service estimates for repairs, including oil changes, brake repairs, tire services, and more. Maintain clear communication with customers regarding the status of their vehicles throughout the service process. Ensure that all services performed align with industry standards and company policies. Utilize automotive diagnostics tools to assist in identifying issues and recommending appropriate solutions. Manage service writing tasks, ensuring all records are accurate and up-to-date. Follow up with customers post-service to ensure satisfaction and address any further concerns. Skills Proficiency in automotive repair knowledge, including air brake systems, tire service, brake repair, and oil change procedures. Strong skills in service writing to document customer interactions and vehicle services accurately. Familiarity with auto service management systems for tracking service history and customer interactions. Ability to perform automotive diagnostics effectively to identify issues quickly. Excellent communication skills with the ability to transmit technical information clearly to customers. Strong organizational skills with attention to detail in managing multiple tasks simultaneously. A customer-oriented mindset with a commitment to providing exceptional service experiences. Join our team as a Service Advisor where your expertise will contribute significantly to our commitment to quality automotive care!

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Days:

Rotating weekends Ability to

Commute:

New Iberia, LA 70560 (Required) Ability to

Relocate:

New Iberia, LA 70560: Relocate before starting work (Required)

Work Location:

In person