Contact Center Agent Position Available In Jefferson, Louisiana

Job Description:

We are looking for a Contact Center Agent to join our team! AtOnPath Federal Credit Union, we share a passion for deliveringexceptional service. If you thrive in an environment with teammembers who truly enjoy what they do, and you are driven andmotivated to succeed, then OnPath is the place for you! Voted 11 years in a row as one of the Top 40 Places to Work by theTimes Picayune, we offer: Competitive Compensation Impressive Benefits Package including Medical, Dental, LifeInsurance, and 401(K) Plan Paid Vacation and Sick Time, and moreInterested? Become part ofthe OnPath team that believes exceptional service defines the coreof who we are. The Contact Center Representative’s hourly rate is $17.00 – $21.00based on skills, experience and responsibilities, with thepotential to grow in the organization. As a dedicated member of theOnPath FCU team, this role performs a variety of tasks that, inpartnership with the surrounding departments, provides costeffective financial services for the benefit of our members who areour primary focus. Our core values are what make us

E.P.I.I.C.

Weare Empathetic to the vast situations and needs of our member’s andto each other. We are Passionate about the financial growth andsuccess of our members. We are Innovative in our ideas and goals toremain at the top of our class in financial services. Our Integrityis not an option. We require our employees to be honest and havestrong moral principles. We are Committed to our promise to be thebest financial advocates for our members and the communities weserve.

Role:

The Contact Center Representative role is anexceptional opportunity for the right person. They are responsiblefor handling a variety of member service calls in a prompt andcourteous manner. They resolve member questions and problemsregarding accounts, orders, payments, products, and services. Theycomplete and maintain related reports, records, and files. Theycross-sell products and services and support all functions withinthe Contact Center.

Major Duties and Responsibilities:

Receives member telephone calls in a professional manner.

Answers questions and solves problems from members by listening,collecting data, securing answers, and reporting results to theinquiring party. Actively promote and cross-sell credit union products andservices by recognizing member needs and matching services andproducts. Keeps members informed of Credit Union services andpolicies, including types of available accounts, interest rates,payroll options, and other related services. Presents and explains Credit Union services and products tomembers and assists in meeting their financial needs. Ensuresmembers’ requests and questions are promptly resolved. Maintainsthe privacy of member account information. Performs member transactions, file maintenance and accountchanges as needed adhering to Credit Union policies and procedures.

Completes required reports and records accurately andpromptly. Good communication and coordination exist with co-workers,management, and directors. Uphold confidentiality and discretion at all times. Ensures theCredit Union’s quality reputation is maintained and projected. Clerical support functions are well coordinated, directed, andefficient. Has the ability to work without constantsupervision. Attendance record is good and complies with policy. Performance goals are met, and marketing promotions aresupported. Grooming and appearance are professional and appropriate andcomplies with Uniform Policy.

Knowledge and Skills Experience:

Six months to two years of similar or related experience, includingtime spent in preparatory positions.

Education/Certifications/Licenses:

High school education or

GED Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job.

Work involves personal contact with others inside and/or outsidethe organization, generally regarding routine matters for purposesof giving and obtaining information, as well as advising orreferring, which commonly require shorter discussions.

OtherSkills:

Must be able to routinely perform work in a remoteenvironment that meets the Telecommuting & Remote Access Standards.

Proficiency in computer applications and other business equipment.

Must have the ability to learn new programs and work in aprofessional manner. Must be able to work quickly, independentlyand accurately. Must have excellent written and oral communicationskills. Ability to perform non-complex arithmetic calculations(addition, subtraction, multiplication, division, percentages).

ADARequirements Physical Requirements:

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions. While performing the duties of this job, theemployee is regularly required to sit; use hands to finger, handle,or feel including the use of a computer keyboard; reach with handsand arms; talk, convey detailed or important instructions or ideasaccurately, loudly, or quickly; and hear, including the use of atelephone. The employee is frequently required to walk. Theemployee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include color andtexture perception, as well as the ability to adjust focus.

Working Conditions:

Must be able to routinely perform work indoors inclimate-controlled shared work area. The noise level in the workenvironment is usually moderate. Mental and/or

Emotional Requirements:

Must be able to perform jobfunctions with supervision and work effectively either on own or aspart of a team. Must be able to read and carry out variousinstructions and follow oral instructions. Must be able to speakclearly and deliver information in a logical and understandablesequence. Must be able to perform basic mathematical calculationswith extreme accuracy. Must be capable of dealing calmly andprofessionally with numerous different personalities from diversecultures at various levels within and outside of the organizationand demonstrate highest levels of customer service and discretionwhen dealing with the public. Must be able to performresponsibilities with composure under the stress ofdeadlines/requirements for extreme accuracy and quality and/or fastpace. Must be able to effectively handle multiple, simultaneous,and changing priorities. Must be capable of exercising highestlevel of discretion on confidential matters. Required Preferred Job Industries Other