Customer Representative Position Available In Jefferson, Louisiana

Customer Representative Job Employer Name:

Aoen Media

SpiderID:

13977082

Location:

New Orleans, Louisiana

Date Posted:

4/11/2025

Wage:

23/$

Category:

Information Technology

Job Code:

Number Of Openings:

5

Job Description:

AOEN Media Solutions is a dynamic media company dedicated to delivering innovative marketing and communication solutions to businesses across various industries. We pride ourselves on fostering strong client relationships and providing exceptional service to drive success.

Job Summary:

We are seeking a motivated and friendly Customer Service Representative to join our team at AOEN Media Solutions. In this role, you will be the first point of contact for our clients, providing outstanding support, resolving inquiries, and ensuring a seamless customer experience. If you’re passionate about helping people and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve issues related to services, billing, or technical support, escalating complex cases when necessary.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to address client needs and improve service delivery.
• Provide feedback to management on customer trends and opportunities for improvement.
• Promote AOEN Media Solutions’ products and services, identifying upsell opportunities where appropriate.
• Ensure customer satisfaction by following up on resolved issues and maintaining a positive tone.

Qualifications:

• 1-2 years of customer service experience, preferably in media, marketing, or a related industry.
• Excellent communication skills, both verbal and written, with a professional and empathetic approach.
• Strong problem-solving skills and ability to handle challenging situations with patience.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of media or digital marketing solutions is a plus but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development within a growing company.
• Supportive and collaborative team environment.
• Flexible work arrangements (remote) How to

Apply:

If you’re excited about delivering exceptional customer service and want to be part of AOEN Media Solutions.

• AOEN Media Solutions is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all

Job Requirements:

• Communication Skills:

  Excellent verbal and written communication to engage with clients clearly, professionally, and empathetically across phone, email, and live chat.

• Problem-Solving:

  Ability to analyze customer issues, think critically, and provide effective solutions quickly, escalating when necessary.

• Customer Focus:

  Strong commitment to delivering exceptional service, ensuring client satisfaction, and building lasting relationships.

• Adaptability:

  Comfortable handling a variety

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment, adapting to changing priorities and client needs.

• Technical Proficiency:

  Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office for managing customer interactions and documentation.

• Conflict Resolution:

  Skill in de-escalating tense situations, addressing complaints calmly, and maintaining a positive, professional demeanor.

• Team Collaboration:

  Ability to work effectively with cross-functional teams to resolve issues and improve service processes.

• Attention to

Detail:

Accuracy in documenting customer interactions and ensuring all inquiries are tracked and resolved properly.

• Sales Acumen:

  Basic understanding of upselling or cross-selling opportunities to promote AOEN Media Solutions’ products/services when appropriate.

• Industry Knowledge (Optional): Familiarity with media, marketing, or digital solutions to better understand client needs (preferred but not required).

Job Criteria:

Start Date:

Position Type:

Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Job Benefits:

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or

Disability Insurance, Flex Time Company Profile:

At AEON Media, we pride ourselves on delivering exceptional results for every client we work with. Our clients’ feedback is a testament to our commitment to their success, and we’re honored to share their experiences. Below are just a few examples of how we’ve helped businesses grow through targeted digital marketing strategies: “Outstanding results and creative solutions!”

Contact Information:

Contact Name:

Aoen Media

Company Type:

Employer

Company:

Aoen Media solution

City:

new york

State:

New York Zip:

10005