Customer Service Representative Position Available In Jefferson, Louisiana
Tallo's Job Summary: As a Customer Service Representative at Ray Brandt Collision, you will be the first point of contact for customers, providing exceptional service and managing incoming calls. Your responsibilities include scheduling appointments, explaining repair estimates, and resolving customer concerns. Effective communication with technicians and maintaining accurate records are crucial. Handling payments and assisting with office tasks are also part of the role.
Job Description
Customer Service Representative 3.4 3.4 out of 5 stars 1801 Veterans Memorial Boulevard, Kenner, LA 70062
Description:
As a CSR at Ray Brandt Collision , you will be the first point of contact for our customers. You will play a vital role in providing outstanding customer service, managing incoming calls, and assisting customers through the repair process. Your primary responsibility will be to ensure that each customer has a positive experience with our services.
Requirements:
Greet customers warmly and professionally, both in person and on the phone. Schedule and confirm appointments for vehicle repairs. Assist customers in understanding repair estimates and the insurance claims process. Answer customer inquiries and resolve any concerns regarding vehicle repairs or services. Communicate effectively with technicians, insurance providers, and other departments. Maintain accurate records of customer interactions and repair progress. Ensure that customers are informed about the status of their vehicle repairs. Handle payments and process transactions as needed. Assist with general office duties, including filing and data entry.
