Customer Service Representative Position Available In Jefferson, Louisiana
Tallo's Job Summary: As an Insurance Customer Service Representative at EB Ducasse Insurance Agency Inc in Metairie, LA, you will be the primary contact for clients, providing timely and accurate information on insurance matters. Responsibilities include addressing inquiries, resolving issues, and fostering positive customer experiences. This role requires excellent communication skills, attention to detail, and commercial lines experience. Benefits include competitive salary, 401(k), bonuses, and opportunities for advancement.
Job Description
Customer Service Representative EB Ducasse Insurance Agency Inc 3200 Ridgelake Dr Ste 401, Metairie, LA 70002
Benefits:
401(k) Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development
Position Overview:
As an Insurance Customer Service Representative , you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
Establish customer relationships and follow up with customers, as needed. Responding promptly to customer inquiries via phone and email. Providing information about insurance policies, coverage details, and claims processes. Assisting clients with policy changes, updates, and renewals. Investigating and resolving customer issues or concerns with empathy and professionalism. Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
Interest in marketing products and services based on customer needs Excellent communication skills – written, verbal, and listening People-oriented Detail oriented Proactive in problem-solving Able to learn computer functions Ability to work in a team environment Must be currently licensed Commercial lines experience required
