Dealership Service Advisor Position Available In Jefferson, Louisiana

Dealership Service Advisor 4.0 4.0 out of 5 stars 8933 Veterans Memorial Boulevard, Metairie, LA 70003 About the

Role:

The Service Advisor plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry. This position involves acting as the primary point of contact for customers, addressing their needs, and providing expert advice on products and services. The Service Advisor is responsible for managing customer inquiries, resolving issues, and facilitating communication between customers and service teams. By effectively understanding customer requirements and offering tailored solutions, the Service Advisor contributes to the overall success of the business. Ultimately, this role is vital in enhancing the customer experience and driving repeat business.

Minimum Qualifications:

High school diploma or equivalent. Proven experience in customer service or retail environment.

Preferred Qualifications:

Associate’s degree in business or related field. Experience in the retail trade industry.

Responsibilities:

Greet customers warmly and assess their needs to provide appropriate solutions. Communicate effectively with customers regarding product features, benefits, and services. Manage customer inquiries and complaints, ensuring timely and satisfactory resolutions. Coordinate with service teams to ensure customer requests are fulfilled efficiently. Maintain accurate records of customer interactions and transactions.

Skills:

Strong communication skills are essential for the Service Advisor to effectively interact with customers and understand their needs. Problem-solving abilities are utilized daily to address customer inquiries and resolve issues promptly. Organizational skills are important for managing multiple customer requests and maintaining accurate records. Familiarity with retail products and services enhances the Advisor’s ability to provide informed recommendations. Additionally, a customer-focused mindset is crucial for building relationships and ensuring a positive shopping experience.