Dealership Service Department BDC Position Available In Jefferson, Louisiana

Dealership Service Department BDC Walker Acura – 2.0 Metairie, LA Job Details Full-time $13 – $18 an hour 2 days ago Qualifications CRM software Customer service High school diploma or GED Automotive service Communication skills Entry level Full Job Description About the

Role:

The Dealership Service Department BDC (Business Development Center) plays a crucial role in enhancing customer satisfaction and driving service department profitability at Walker Acura. This position is responsible for managing customer inquiries, scheduling service appointments, and following up with clients to ensure their needs are met. The BDC team acts as a liaison between the service department and customers, ensuring a seamless communication flow. By effectively utilizing customer relationship management tools, the BDC will help to increase service retention and customer loyalty. Ultimately, the goal of this role is to create a positive service experience that encourages repeat business and referrals.

Minimum Qualifications:

High school diploma or equivalent. Previous experience in a customer service role, preferably in the automotive industry. Strong verbal and written communication skills.

Preferred Qualifications:

Experience with automotive service scheduling software. Familiarity with CRM systems and customer follow-up processes. Knowledge of automotive service processes and terminology.

Responsibilities:

Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner. Schedule service appointments and manage the service calendar to optimize efficiency. Follow up with customers post-service to gather feedback and ensure satisfaction. Collaborate with service advisors and technicians to communicate customer needs and service recommendations. Maintain accurate records of customer interactions and service appointments in the dealership’s CRM system.

Skills:

The required skills in communication are essential for effectively interacting with customers and addressing their inquiries. Organizational skills are utilized daily to manage multiple service appointments and ensure the service department runs smoothly. Proficiency in CRM software is critical for tracking customer interactions and maintaining accurate records. The preferred skills in automotive knowledge enhance the ability to provide informed recommendations to customers, fostering trust and credibility. Overall, a combination of these skills contributes to a positive customer experience and supports the dealership’s service department goals.