Customer Experience Representative Lafayette Regional Airport Position Available In Lafayette, Louisiana
Tallo's Job Summary: Enterprise Mobility is hiring a Customer Experience Representative at Lafayette Regional Airport with a starting salary of $16.62 an hour. The role requires sales and customer service skills, a high school diploma or GED, and a driver's license. Responsibilities include providing efficient transactions, rental process facilitation, and offering company-approved services.
Job Description
Customer Experience Representative Lafayette Regional Airport Enterprise Mobility•3.5 Lafayette, LA Job Details Full-time $16.62 an hour 18 hours ago Benefits Paid time off On-the-job training Qualifications Sales Customer service High school diploma or GED Driver’s License Vehicle maintenance Training & development Guest services 2 years Entry level Full Job Description Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position starts at $16.62 / hour. This full-time position is located at 200 Terminal Dr, Lafayette, LA 70508 We offer: Paid time off Employee rental car discounts Training and development Full-Time Rotating Schedule WEEK 1
Sunday:
7:30 am•4:30 pm
Monday:
7:30 am•4:30 pm
Tuesday:
Off Wednesday:
730am•430 pm
Thursday:
730am•430 pm
Friday:
730am•430 pm
Saturday:
Off WEEK 2
Sunday:
Off Monday:
7:30 am•4:30 pm
Tuesday:
7:30 am•4:30 pm
Wednesday:
OFF Thursday:
7:30 am•4:30 pm
Friday:
7:30 am•4:30 pm
Saturday:
7:30 am•4:30 pm This position is a sales position. You must have a strong desire to work in a sales role. Responsibilities We are hiring now for immediate openings.
Responsibilities include:
Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be available to work evenings, weekends (alternating), and holidays. WEEK 1
Sunday:
7:30 am•4:30 pm
Monday:
7:30 am•4:30 pm
Tuesday:
Off Wednesday:
730am•430 pm
Thursday:
730am•430 pm
Friday:
730am•430 pm
Saturday:
Off WEEK 2
Sunday:
Off Monday:
7:30 am•4:30 pm
Tuesday:
7:30 am•4:30 pm
Wednesday:
OFF Thursday:
7:30 am•4:30 pm
Friday:
7:30 am•4:30 pm
Saturday:
7:30 am•4:30 pm This position is a sales position. You must have a strong desire to work in a sales role.
