Customer Service Representative Position Available In Lafayette, Louisiana

Job Title
Customer Service Representative
Location
Lafayette, LA
Department
Corporate / Administrative & Support
FLSA Status
Non-Exempt
Shifts Hiring
Full-time Acadian Client Services has an immediate opening for a Customer Service Representative to join their team.

Job Location:

Lafayette, LA – This position is based in the office, M-F 8a-5p. This is not a Work From Home position.

Summary of Duties:

Responsible for daily call intake, processing and resolution on customer accounts. Additional supporting tasks are assigned for all private collection efforts to support the overall unit’s role in supporting customers to final financial resolutions.

Essential Functions:

Mission Critical Role to Handle inbound customer calls 8a-5p CST M-F
Process payments over the phone/or obtaining third party insurance information
Ensures accuracy of demographic information
Resolve customer disputes
Ensure proper handling of all third party claims
Other duties and responsibilities, as assigned Qualifications High school diploma or equivalent
Proficient in Google, MS Office Suite or related software Previous medical billing experience preferred
Problem solving abilities Excellent communication and customer relation skill
Familiarity with the Fair Debt Collection Practices Act (FDCPA) preferred
Ability to establish and maintain working relationships with coworkers and patients Professional work ethic and dress code
Ability to adhere to productivity goals, departmental and company guidelines, policy and procedures
Maintain highest level of confidentiality
Punctual with strong attendance history Benefits (Included but not limited to) Flexible Scheduling
401(k)
ESOP (Employee Stock Ownership Program)
Health Insurance All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.