Customer Service Representative Position Available In Lafayette, Louisiana
Tallo's Job Summary: This job as a Customer Service Representative at MediTrans, LLC in Lafayette, LA involves providing accurate and professional customer service for non-emergency medical transportation services. The position requires excellent communication skills, basic computer proficiency, and the ability to work independently or in a team. The job is full-time with a pay starting at $15.00 per hour, along with benefits such as 401(k), dental and health insurance, paid time off, and a 40-hour work week schedule from Monday to Friday.
Job Description
Customer Service Representative MediTrans, LLC 102 Asma Boulevard, Lafayette, LA 70508
SUMMARY:
This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS
Assists callers efficiently and in a polite, courteous and professional manner at all times. Conducts appropriate screening and eligibility functions. Obtains correct information to schedule appropriate modes of transportation. Maintains current knowledge of local operating transportation policies. Accurately and effectively uses trip scheduling and dispatch software. Maintains client, company and employee confidentiality. Communicates with facilities and/or providers as necessary to assure efficient transportation services. Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems
QUALIFICATIONS REQUIRED
Excellent communication skills Basic computer and typing skills Type 40 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team
MINIMUM REQUIRED EDUCATION/TRAINING
High School graduate or equivalent •
MUST BE ABLE TO PASS A CRIMINAL BACKGROUND CHECK AND DRUG SCREEN
•
WE ARE NOT ALLOWED TO HIRE ANYONE WITH A FELONY
Job Type:
Full-time Pay:
From $15.00 per hour Expected hours: 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to
Friday Work Location:
In person
