Guest Service Representative Position Available In Lafayette, Louisiana

Guest Service Representative Homewood Suites by Hilton Lafayette-Airpor Lafayette, LA Job Details Full-time $12.00 – $12.10 an hour 11 hours ago Benefits Paid time off Employee discount Qualifications Bilingual Hospitality Multilingual Customer service English Dependability Organizational skills Guest services Phone etiquette Cash handling Communication skills Hotel experience Entry level Full Job Description Overview We are seeking a dedicated and friendly Front Desk Associate to join our team in providing exceptional guest services at our Homewood Suites by Hilton Lafayette Airport. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient operations. This role requires excellent communication skills, attention to detail, and a passion for hospitality. Duties Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Manage reservations and maintain accurate records in the hotel management system. Process check-outs and handle billing inquiries efficiently. Address guest complaints or issues promptly and professionally, striving for resolution. Maintain cleanliness and organization of the front desk area. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Conduct night audits as needed, ensuring all financial transactions are accurate. Utilize phone systems effectively to manage incoming calls with proper phone etiquette. Qualifications Previous experience in guest services or customer service is preferred. Bilingual or multilingual abilities are highly desirable to assist diverse guests. Familiarity with hotel operations and reservation systems is a plus. Strong communication skills with a focus on hospitality and guest relations. Ability to work flexible hours, including nights, weekends, and holidays as required. Excellent organizational skills with attention to detail in managing tasks. A positive attitude and a commitment to providing outstanding service to all guests. Join our team as a Front Desk Associate where you can make a difference in our guests’ experiences every day and grow with our company in the future!

Job Type:

Full-time Pay:

$12.00 – $12.10 per hour

Benefits:

Employee discount Paid time off

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift Ability to

Commute:

Lafayette, LA 70508 (Required) Ability to

Relocate:

Lafayette, LA 70508: Relocate before starting work (Required)

Work Location:

In person