Service Writer/Advisor Position Available In Lafayette, Louisiana
Tallo's Job Summary: This job listing in Lafayette - LA has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Service Writer/Advisor
CONGRESS OUTDOOR POWER EQUIP
Lafayette, LA Job Details Full-time Estimated:
$28.7K – $45.5K a year 17 hours ago Benefits Health insurance Paid time off Qualifications Service writing Multitasking Sales Customer service Client inquiry handling Attention to detail Individual consumer customer service Customer service management Communication skills Engine maintenance Entry level Full Job Description Job Summary We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as a crucial link between our customers and service technicians, ensuring that all service requests are accurately documented and communicated. This role requires strong customer service skills, a solid understanding of small engine maintenance, and the ability to manage multiple tasks efficiently in a fast-paced environment. Duties Greet customers and assess their service needs in a friendly and professional manner. Document customer requests and equipment issues accurately, ensuring all necessary information is transmitted to the service technicians. Prepare detailed service estimates based on equipment maintenance needs. Maintain clear communication with customers throughout the service process, providing updates on repairs and any additional services needed. Handle cash transactions and process payments efficiently while adhering to cash handling procedures. Collaborate with service technicians to ensure timely completion of repairs and customer satisfaction. Manage scheduling of service appointments and follow up with customers post-service to ensure satisfaction. Experience Previous experience in a customer service role is essential; experience in the small equipment industry is highly preferred. Familiarity with small equipment maintenance concepts. Experience in sales or service writing will be considered a strong asset. Ability to work effectively under pressure while maintaining attention to detail. Strong communication skills, both verbal and written, are essential for success in this role. Join our team as a Service Writer where your skills will contribute to delivering exceptional service experiences for our valued customers!
Job Type:
Full-time Benefits:
Health insurance Paid time off
Shift:
8 hour shift
Work Days:
Monday to Friday Rotating weekends
Work Location:
In person
