Customer Service Representative Position Available In Lafourche, Louisiana

Customer Service Representative
Req #611
Thibodaux, LA 70301, USA
Job Description
Posted Friday, April 25, 2025 at 2:00 AM
Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members in 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values
1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. 2. We

COLLABORATE

continuously because, together, we are more powerful and make amazing things happen for our clients and company. 3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”? 4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. 5. We

CELEBRATE

both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Job Summary:

As a Customer Service Representative at Trucordia, you will play a vital role in providing exceptional customer service to our commercial lines clients. The Customer Service Representative will be responsible for assisting with the management of and servicing of commercial insurance policies, maintaining client relationships, processing inquiries, and providing support to ensure clients’ insurance needs are met efficiently. The role requires a comprehensive understanding of commercial lines insurance products, effective communication skills, and the ability to work collaboratively with producers, underwriters, and clients.

Duties and Responsibilities:

Work as the primary point of contact on the day-to-day management of a book of business that consists of primarily mid-size to small commercial lines clients. This can include handling inquiries, processing changes, cancellations, audits, invoicing, quoting coverages, issuing proof of coverage, etc.
Manage the renewal process including marketing, creating proposals, binding coverage, issuing proof of coverage, documenting agency management systems, etc.
Identify opportunities for account rounding and insurance product solutions based on client’s exposures.
Initiate negotiation with carriers to ensure the most favorable and competitive terms and pricing on behalf of our clients.
Exhibit strong insurance technical expertise and deep understating of the market and carrier underwriting guidelines.
Partner with producers to manage difficult client communications and to develop strategies to overcome conflicts as they arise.
Support producers during new business placement including marketing, negotiating terms, creating proposals, binding coverage, issuing proof of coverage, documenting agency management system, etc.
Cultivate and maintain relationships with clients and carriers.
Participate in and contribute to client and carrier meetings as needed.
Maintain a high degree of accurate client records and documentation in the agency management systems.
Stay abreast of industry trends, changes in the market, and carrier appetites.
Participate in continuing education and seek out professional advancement learning opportunities.

Qualifications:

Excellent communication, interpersonal skills and high attention to detail.
3 years of experience within insurance industry
Analytical and problem-solving skills to assess clients’ needs and recommend appropriate coverage.
Self-motivated, goal-oriented, and able to work independently and as part of a team.
Technical proficiency with insurance agency management systems. (AMS360)
Valid Property & Casualty Insurance License.

Benefits:

Medical, Dental, Vision Life Insurance AD&D
FSA / HSA
Commuter & Child Care FSA
Cancer Support Benefits
Pet Insurance
Accident & Critical Illness
Hospital Indemnity
Employee Assistance Program (EAP)
11 Paid Holidays
Flexible

PTO 401K

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.

Attention Recruitment Agencies:

Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia’s Talent Acquisition Department. Job Details
Pay Type
Salary
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Thibodaux, LA 70301, USA
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