Dispatcher / Customer Service Representative Position Available In Livingston, Louisiana

Dispatcher / Customer Service Representative

PETRO-CHEM SERVICES – 3.0

Walker, LA Job Details Full-time From $40,000 a year 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Retirement plan Qualifications Microsoft Word Phone communication Customer service Mid-level Microsoft Office High school diploma or GED Dispatching Attention to detail Microsoft Teams Transportation planning Computer skills Rotation scheduling Communication skills Full Job Description Company Overview Petro-Chem Services (PCS) is dedicated to providing the best shore tankermen in the industry, playing a vital role in the safe and efficient transportation of America’s energy resources. Our success is built on a commitment to excellence—both to our external customers and to the employees who power our operations. We believe that happy, well-supported employees are the foundation of superior service, safety, and reliability. Summary We are seeking a dependable and detail-oriented Dispatcher / Customer Service Representative to join our growing team. In this role, you will be pivotal in managing job assignments, coordinating field operations, and serving as the first point of contact for our valued customers. You’ll help ensure seamless communication between clients, dispatchers, and field staff—supporting 24/7 operations in a fast-paced logistics environment. Responsibilities Respond promptly to customer inquiries via phone and email with professionalism and accuracy Manage real-time dispatching and logistics coordination of Tank Barge PICs and marine personnel Enter and maintain accurate data and job details in dispatching systems (TowWorks or equivalent) Analyze customer needs and provide timely solutions or escalate as needed Coordinate with terminals, vessel crews, and internal departments to ensure timely job execution Assist with transportation planning to optimize scheduling and resource utilization Monitor job progress during active shifts and adjust plans based on conditions or customer updates Support continuous improvement in service delivery and customer satisfaction Requirements Proven experience in customer service, dispatching, or logistics coordination preferred Excellent communication skills (verbal and written) Strong problem-solving ability and attention to detail Comfortable working in a high-paced, 24/7 operational environment Familiarity with transportation planning or marine operations is a plus Proficient in Microsoft Office; experience with dispatch software (TowWorks preferred) Willing and able to work 12-hour rotating shifts, including overnights, weekends, and holidays Why Join Petro-Chem Services?

Competitive pay Full benefits package:

medical, dental, vision 401(k) with company match Paid time off and holidays A supportive, safety-focused team environment Growth opportunities within a respected industry leader Apply Today If you are passionate about delivering exceptional customer service and want to be part of a dedicated team at Petro-Chem Services, we invite you to apply today!

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Schedule:

12 hour shift Day shift Evening shift Every weekend Holidays Home daily Monday to Friday Morning shift Night shift On call Overnight shift Overtime Rotating weekends Weekends as needed

Work Location:

In person