Bilingual Call Center / Customer Service Representative Position Available In Orleans, Louisiana

Bilingual Call Center / Customer Service Representative Varlyq Technologies Pvt. Ltd. New Orleans, LA Job Details Full-time | Contract $18 – $19 an hour 20 hours ago Qualifications Bilingual Spanish Customer retention PCI Sales Customer service Call center experience 5 years 3 years Databases High school diploma or GED 1 year 4 years Account management 2 years Communication skills Entry level

Full Job Description Title:

Bilingual Call Center /

Customer Service Representative Location:

New Orleans, LA 70121

Duration:

0-6+ Months (Temp to Hire)

Shift:

10am-7pm and 11am-8pm

Pay Range:

$18.00-$19.00 Hourly on

W2 JOB RESPONSIBILITIES

• Applying assertive and persuasive communication skills, respond to inbound automated dialed first party past due accounts.

Quickly build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s). Update customer contact information. Document conversation outcomes in database. Maintain accurate customer records.

• Accept payments through PCI compliant link. Verify and post payments according to procedures.
• Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings.
• Converse with multiple customers via chat, email, and phone. Personalize standard communications and send to customer. Maintain accurate records.
• May utilize skip tracing practices to identify and locate delinquent or defunct account holders.
• Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.

Adjusts effectively to working with a variety of processes, requirements, and cultures.

Minimum Requirements:

Education & Licenses:

High School Diploma or GED Experience:

• Experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention
• Experience with software and maintaining databases preferred

Job Types:

Full-time, Contract Pay:

$18.00 – $19.00 per hour Expected hours: 40 per week

Shift:

8 hour shift Morning shift Application Question(s): Pay range is $18.00-$19.00 Hourly. Is this pay range acceptable? YES/NO Can you also work remotely. Do you have high speed internet connection at home?

YES/NO Education:

High school or equivalent (Required)

Experience:

Bilingual (Spanish): 1 year (Required) Call Center / Customer Service /

Collections:

1 year (Preferred) Ability to

Commute:

New Orleans, LA 70121 (Required)

Work Location:

In person