Customer Service Representative Position Available In Orleans, Louisiana
Tallo's Job Summary: We are seeking a dedicated Customer Service Representative for a short-term contract to full-time opportunity in New Orleans, Louisiana. Responsibilities include responding to inquiries, resolving client issues, and maintaining accurate records. Previous call center experience is required, along with strong communication skills and familiarity with Low-Income Tax Credit Housing and Fair Housing policies. Apply through Robert Half for the chance to excel in this role. TalentMatch®.
Job Description
Customer Service Representative
We are looking for a dedicated Customer Service Representative for our client in New Orleans, Louisiana. This position involves providing exceptional assistance to clients within the non-profit sector, specializing in housing-related programs. The ideal candidate will be comfortable handling inquiries, resolving issues, and learning about Low-Income Tax Credit Housing (LITCH) and Fair Housing policies. This is a short-term contract to full time employment opportunity.
Responsibilities:
- Respond to inbound calls promptly, addressing client questions and concerns with professionalism.
- Provide accurate information about housing programs, including Low-Income Tax Credit Housing and Fair Housing policies.
- Resolve customer issues by identifying solutions and ensuring client satisfaction.
- Maintain detailed and accurate records of client interactions in the database.
- Manage email correspondence efficiently, ensuring timely follow-up on inquiries.
- Process data entry tasks with accuracy and attention to detail.
- Schedule appointments and coordinate with internal teams as needed.
- Utilize Microsoft Excel and Word to update and manage client information.
- Assist with order entry and ensure all processes align with organizational protocols.
- Support both inbound and outbound call operations to meet department goals.
- Previous experience in a call center or customer service role is required.
- Strong communication skills, both verbal and written, with the ability to explain complex information clearly.
- Familiarity with Low-Income Tax Credit Housing (LITCH) and Fair Housing policies is highly desirable.
- Proficiency in Microsoft Excel and Word for data management and reporting.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Demonstrated problem-solving skills and a customer-focused approach.
- Experience with scheduling appointments and managing client interactions effectively.
- Knowledge of general data entry and email correspondence best practices.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply today!
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