Customer Service Representative (Email, Chat, Phone) Position Available In Orleans, Louisiana

Job Description:

General Information Location Greenville, SC Job ID 5868 Job Category Technical Support Agent Language Requirement English Description & requirements Description Do you love helping people and sharing your knowledge? Do you havea passion for cool vehicles and fun companies? Do you want to growyour career with a company that rewards your hard work? Do you wantto improve your work / life balance? What’s in it for YOU! $17.00 USD, Starting Pay Plus performance-based incentives each month, earningpotential Pay options to meet your needs: Daily Pay, Bi-Weekly Pay,Direct Deposit, and Pay Cards Health Benefits for you and your family, including: medical,dental, vision 401(k) Investment options with employer matchopportunities Paid Vacation Time Computer Equipment Provided 100% REMOTE

• Work-at-Home, including training Great Work/Life Balance while developing your career Position as a Transcom / Awesome CX employee (not anindependent contractor) Ability to develop your skills and grow your career An opportunity to work for a company passionate aboutpeople Join us as a Customer Service Agent for Email, Chat, and VoiceSupport!

In this Full-Time employee role, you’ll support an innovative,All-American electric vehicle startup where you’ll create theinitial personal interaction customers have with the company,setting the tone for their perception and expectations of theirfuture interactions and experience. You’ll be asked to own eachcustomer inquiry from start to finish, ensuring that everyinteraction leaves the customer feeling valued, understood,supported, and confident in their choice to trust the brand. All ofthis should lead to deeper loyalty and customer retention. Your day-to-day role will consist of guiding customerstransparently through questions they may have about our client’scompany, products, systems, and processes, providing technicalsupport for the website, app, and in-car software bytroubleshooting issues that they may be having. In addition, youwill work with teams outside of Support to resolve issues that mayneed additional assistance, acting as the bridge for the customeras we navigate a resolution. You will address all of thesesituations with clarity and empathy, aligning yourself with thecustomer’s needs to convey complex information in an accessible waythat empowers them. This is an exciting opportunity to help shape the future of Supportat a brand-new company, delivering on outstanding experiences sothat customers can get back to enjoying their vehicles and nextoutdoor adventure!

What we are looking for:

We’ve got an exciting career opportunity for you, if you can: Effortlessly engage with callers, actively listen, analyzetheir need, and provide solutions Be conversational and a natural connection-builder withcustomers Comfortably navigate multiple applications to researchsolutions Multitask in systems while patiently providing step-by-stepinstructions with a focus on accuracy and timeliness Calmly provide conflict resolution and navigate frustratedcustomer situations with an aptitude for service orientation andsocial perceptiveness Work independently with discipline and motivation to succeed inboth onsite and virtual environments Work in a highly structured environment with strict adherenceto your assigned full-time schedule taking high-volume inboundcalls from customers. Work at a desk, wearing a wired headset, while talking tocustomers in a high-volume, fast-paced, and sometimes stressfulenvironment Requirements The following items are mandatory pre-employment requirementsand/or skills that are required to be successful in this role. Theskills listed are skills that must be used daily and for aprolonged period of time, up to the full duration of your scheduledshift. At least 18 years or older High School Diploma, or equivalent Able to successfully pass a criminal background check Able to work a full-time work week of 32-40 hours, withovertime opportunities as needed Able to maintain 100% strict adherence to the assignedschedule Able to work a variety of shifts, including: evenings,weekends, and holidays Able to work full-time hours, with reliable attendance, asoutlined in the assigned schedule Strong computer knowledge, including ability to accurately typeat least 30 wpm Excellent English written and verbal communication skills High level of expertise with spelling, grammar, andpunctuation Courteous and friendly with high level of professionalism Willingness to learn and adapt to new tools andtechnologies Willingness to follow procedures and adhere to policies Able to communicate information and ideas so others willunderstand and able to exchange accurate information in thesesituations Strong time management and able to multitask applications whiletalking to customers on the phone Able to thrive in a fast-paced, time-pressured, dynamic workenvironment taking back-to-back calls Able to actively listen to customer needs and demonstrateempathy

• this includes having problem sensitivity
• solve customerproblems and be sensitive to others while you do it Able to problem-solve and think on your feet Highly adept at working with a high frequency of conflictsituations, as well as upset customers with patience andprofessionalism Ability to work in an environment where you must sit, reach,communicate (verbally and electronically), type, read, multitask,and concentrate in a prolonged setting Able to use your hands to handle, control, or feel objects,tools, or controls 1•3 years of customer support and technical support callcenter experience Preferred Skills and Experience Previous work from home experience preferred Prior experience with email and chat support preferred Prior experience using customer support/relationship managementsoftware or similar systems preferred Prior experience with automotive customersupport/service/success Prior experience with technology customer support/success(phones, computer, etc.

) Passion for automotive topics and electric vehicles Location Requirements Must live and work in one of the followingstates:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC,ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV

Work at

Home Requirements:

For this Advisor position, Transcom provides you an all-in-onecomputer, monitor, and headset. The computer contains a built-inwebcam that is required to be used for training and meetings. You must have a secure, quiet, distraction-free workenvironment without any conflicting responsibilities during yourscheduled work shift. (Conflicting responsibilities may includecaring for a family member) Your home office must be a private roomwith a door and cannot be a shared office space. Your monitorcannot face a window, if the office is on a ground floor. Your home office must have a DSL, Fiber, or Cable Internet thatis hardwired into a modem/router via Ethernet. (Dial up, Wireless,Mobile Hotspot, or Satellite internet service cannot be used) Your hardwired internet connection must meet the minimum speedrequirements: Minimum download speed 20 Mbps Minimum upload speed 3 Mbps Ping less than 100 ms or less Although the computer is provided if you are hired, you will need ahome desktop or laptop computer that is hardwired using an Ethernetconnection to complete the chat, typing, and internet speedassessments during the application. This is a requirement to beconsidered for this employment opportunity. What Life at Transcom is like! Transcom is a global customer experience specialist, providingcustomer care, sales, technical support and credit managementservices through our extensive network of contact centers andwork-at-home agents. We are 30,000+ customer experience specialistsat over 90 contact centers across 28 countries, delivering servicesin 33 languages to international brands in various industryverticals. Right now, we are growing our virtual footprint in North Americaand currently hire remote employees in 26 states and 3 Canadianprovinces. Proud to be recognized by FlexJobs as #8 on their listof the Top 100 companies to watch for remote work in 2025. At Transcom, we’re relentlessly committed. To our clients and eachother. Every day, someone starts their journey with Transcom.

Taking the potential they have today, and turning it into skillsfor the future. Getting recognized for working hard, being a teamplayer, and supporting others. Championing positive, lasting changein their teams and communities. That’s just how we are at Transcom.

Here we care, and root for each other. You’re included, just as youare, from day one. And with the right mindset, there’s no end tohow far we can go together. We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!