Customer Services Representative (Caesars New Orleans) Position Available In Orleans, Louisiana

Id :

67606,

Title :

Customer Services Representative (Caesars New Orleans),

Category :

Hotel Operations,

RequisitionType :

Standard,

JobGrade :

null,

RequisitionId :

300004234769722,

ExternalPostedStartDate :

2025-04-28T18:13:34 00:00,

JobLevel :

null,

JobSchedule :

Full time,

JobShift :

Varies,

StudyLevel :

null,

InternationalTravelRequired :

null,

ExternalContactName :

null,

ExternalContactEmail :

null,

ContractType :

null,

ExternalPostedEndDate :

null,

JobFamilyId :

300000289546433,

GeographyId :

300000271901495,

GeographyNodeId :

100035459806614,

ExternalDescriptionStr :

JOIN A TEAM THAT GOES ALL-IN ON

YOUCaesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS

Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

FREE Downtown Team Member ParkingDiscounted Monthly Bus PassesFree Team Member Assistance ProgramTeam Member Discounted Hotel Room RatesFun and Free Team Member EventsDiscount Program within Caesars Partner NetworkTuition & Student Loan Debt Repayment Assistance401k Matching

ABOUT THE ROLE

Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services. This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis. The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external. Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.)

ESSENTIAL JOB FUNCTIONS

Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guests with questions Consistently exhibits a fun, upbeat and positive attitude at all times.

Must be aware of surrounding and be able to initiate a greeting with every guest every time. Exhibits strong communication skills; including public speaking.

Provides customer feedback and suggestions to department leaders on a regular basis. Assists in the execution of special events and particularly in managing the overall customer experience. Responsible for customer contact and interfacing with guest by letter, person, or telephone. Convey terms of programs and explains qualifications and requirements to prospective customers.

Works with all departments to assist in serving customers to provide Customer Satisfaction.

Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments.

Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed.

Adhere to regulatory, departmental, and company policies in an ethical manner.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

Must be able to maneuver to all areas of the casino, including in and around pit areas. Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.

Must be able to stand/ walk for extended periods of time.

Must be able to lift up to 25 pounds.

Must be able to use a computer: Microsoft Word, Excel, and Power Point.

Must be able to read, write, and understand English.

GAMING PERMIT

N/A The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE:

By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase. ,

CorporateDescriptionStr :

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its

PEOPLE PLANET PLAY

framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.,

OrganizationDescriptionStr :

,

ShortDescriptionStr :

,

ContentLocale :

en,

PrimaryLocation :

New Orleans, LA, United States,

PrimaryLocationCountry :

US,