Service Writer/Advisor Position Available In Orleans, Louisiana

Service Writer/Advisor 3R Services LLC New Orleans, LA Job Details Full-time $17 – $20 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Bilingual Automotive sales Service writing Automotive repair Auto estimating Sales Customer service English Mid-level High school diploma or GED Driver’s License Service writer experience (3-5 years) Vehicle maintenance Sales experience (3-5 years) Automotive service Customer support Phone etiquette Automotive diagnostics Communication skills Mechanical knowledge Service technician experience Diesel engine repair Full Job Description Job Summary We are seeking a motivated and detail-oriented Service Writer to join our dynamic team at a reputable diesel mechanic shop. The ideal candidate will serve as the primary point of contact for customers, facilitating communication between clients and the service department. This role requires a strong understanding of automotive and diesel service and repair processes, as well as excellent customer service skills to ensure a seamless experience for our clients. Responsibilities Greet customers and assess their service needs, providing exceptional customer service throughout the process. Create and manage repair orders. Order parts and manage inventory. Accurately document customer concerns and vehicle issues to relay to technicians. Provide detailed estimates for repairs and services, utilizing knowledge of automotive repair and maintenance. Upsell additional services or products based on customer needs and vehicle condition. Maintain clear communication with customers regarding the status of their vehicle repairs. Coordinate with technicians to ensure timely completion of services and repairs. Process customer transactions efficiently, ensuring accurate record-keeping. Follow up with customers post-service to ensure satisfaction and address any further concerns. Parts runs when needed. Experience Previous experience in automotive sales or service writing is preferred. Strong mechanical knowledge and understanding of automotive repair, maintenance, and vehicle systems. Familiarity with dealership operations and the ability to navigate service software effectively. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to customers. Proven ability to upsell services while maintaining a customer-focused approach.

Requirements:

High school diploma or equivalent Previous experience in a diesel repair shop or similar environment Strong communication and customer service skills Ability to multitask and manage multiple priorities Proficiency with computer systems and software Knowledge of diesel engines and automotive parts preferred Must work well with others Will work closely with mechanics Ability to work in a high pace environment. Join our team as a Service Writer and contribute to delivering outstanding automotive service while enhancing your career in the automotive industry. If you meet the above requirements and are interested in this exciting opportunity, please submit your resume for consideration. We look forward to hearing from you! May also email resume to

Job Type:

Full-time Pay:

$17.00 – $20.00 per hour Expected hours: 25 – 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Days:

Monday to Friday No weekends Ability to

Commute:

New Orleans, LA 70123 (Required) Ability to

Relocate:

New Orleans, LA 70123: Relocate before starting work (Required)

Work Location:

In person