Guest Service Representative Position Available In Rapides, Louisiana

Guest Service Representative 4.2 4.2 out of 5 stars Alexandria, LA 71303

Position Summary:

The Night Auditor is responsible for balancing and auditing the day’s financial transactions, ensuring the accuracy of guest accounts, and providing front desk services during overnight hours. This role combines accounting duties with guest service responsibilities to ensure smooth operations and security throughout the night shift.

Key Responsibilities:

Perform nightly audit of the hotel’s daily financial transactions and prepare end-of-day reports. Reconcile all front desk transactions, including room charges, payments, and corrections. Ensure guest folios are accurate and deliver final bills as needed. Greet, register, and assist guests with check-ins and check-outs. Handle overnight phone calls, guest requests, and emergencies calmly and professionally. Prepare daily reports for management (occupancy, revenue, no-shows, etc.). Balance cash drawers. Assist with early morning guest needs. Maintain a clean and organized front desk and lobby area. Follow all safety and security procedures, including emergency protocols.

Qualifications:

High school diploma or equivalent. Previous hotel front desk or accounting experience is a plus, but not required. Strong attention to detail and accuracy. Ability to work independently and handle overnight hours (typically 11 PM – 7 AM). Excellent customer service and communication skills. Dependable, professional, and trustworthy.

Physical Requirements:

Ability to stand for long periods. Lift up to 25 lbs occasionally (e.g., luggage, supplies). Move quickly and efficiently during guest service or emergency situations. Join our team as a Guest Service Agent and contribute to creating an exceptional experience for our guests while advancing your career in the hospitality industry.

Job Type:

Full-time Pay:

$11.00 – $12.00 per hour Expected hours: 32 – 40 per week

Schedule:

Overnight shift

Work Location:

In person