Service Controller Position Available In St. Charles, Louisiana

Service Controller 4.0 4.0 out of 5 stars Saint Rose, LA Role Overview Sperry Marine is a leading supplier of navigation, communication, information, and automation systems for commercial marine and naval markets. Headquartered in the United Kingdom, we have an extensive international presence across Europe, the Americas and Asia, employing almost 400 people across ten countries. The role of the Service Controller is responsible for the end to end handling of all the incoming service requests, and is a key point of contact for our customers and providing a 24/7 worldwide service. This is a fast paced and challenging role because the ships we look after are constantly on the move. You need to be able to work out how to get the right part to the right ship, via the closest Service Engineer at the right time. It’s a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role. Handling of all incoming service requests for service and follow-up services Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance) Liaising with ships agents worldwide to arrange the attendance and shipment of parts Work closely with the Service Managers, Supervisors and Engineers to plan the local services Linear and stable invoicing throughout the whole financial period Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc. Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services Participate in a 24/7 rota for out of office hours service attendances About You Experience of working in a fast-paced, busy environment Experience within the maritime advantageous Previous experience in a customer-facing or service coordination role is essential Fluent English language written and spoken Able to stay calm under pressure A problem solving attitude Ability to handle different task simultaneously Strong administration skills Time efficient and well organised For external applicants only – please be aware that we require satisfactory pre-employment evidence and checks before you can commence employment with us. About Us With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7support to all of our customers. People are at the heart of everything we do. Our company grows because of our employees’ dedication and commitment to delivering for our customers, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, and investment in your future development. We know everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation.