Customer Service Representative (Slidell, LA Area) Position Available In St. Tammany, Louisiana

About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. For more information please visit www.akzonobel.com © 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as Provide positive brand experiences to all customers The CSR assists customers and the AkzoNobel Sales Team by researching, coordinating information, entering customer orders, claim information, tracking short pays, and responding to inquiries from internal or external customers.
Ensure Akzo Nobel Coatings processes are followed, involving the inspection and accountability of materials and the shipment of items from stock or production in accordance with customer requirements. Correct exception cases of overages, shortages, or damaged items.
Plan, coordinate, or prepare outbound and inbound shipments with team members, public carriers, and customer will calls. Interpret customers’ instructions and coordinate special product handling, shipping instructions, or packaging requirements. Assist in maintaining adequate inventory levels, materials, and supplies to support distribution activity.
Job Responsibilities Must follow all established safety rules and procedures
Assist in the compliance with government regulations and AkzoNobel Coatings’ environmental, health, and safety (EHS) directives relative to shipments and document retention.
Must demonstrate integrity while performing duties as per company’s Code of Conduct
Communicates with internal and external customers, involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales
Order and data entry
Research and file claims for damaged freight with carriers, and initiate freight claims
Email or fax order and shipment confirmations to customers and sales representatives
Tracks outbound shipments and relays information to customers or sales representatives
Maintains customer contact information
Researches customer short pays and collect information to determine if credit is applicable
Create and deliver qualified opportunities to Account Managers where appropriate.
Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.
Assist in creating RFP responses to potential clients.
Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
Handle inbound, unsolicited prospect calls and convert them into sales.
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
Enters customer price increases or adjustments
Generates reports as requested
Maintains container defaults on all customers
Ensures customer purchase order (PO) pricing is correct and requests a revised PO in the event a correction is applicable
Attend to incoming phone calls
Provides the Accounting Department with customer information for the Customer Master
Notify the Accounting Department of ZCOST formula issues
Maintains customer hold file
Additional duties may be assigned in the event that business conditions change
Ensure Akzo Nobel Coatings EHS and DOT compliance for safe transportation of hazardous materials.
Other duties as deemed necessary by department’s business conditions
Level of Autonomy Determining the availability and distribution of the product supply
Proactively assesses specific customer needs and identifies effective ways to satisfy them.
Clarifying customer needs
Providing pricing to customers following company directives
Job Requirements A High School Diploma or GED is required
Associate’s or Bachelor’s degree, preferred
5+ years of experience on SAP
Ability to read, comprehend, and follow safety instructions and safety guidelines
Must be able to work independently
Success in qualifying opportunities involving multiple key decision makers.
Strong knowledge of sales principles, methods, practices, and techniques.
Strong problem identification and objection resolution skills.
Able to build and maintain lasting relationships with customers.
Total Compensation The hourly range for these skills is: $28/hr. to 31/hr. + 3% Annual Bonus
401K retirement savings with 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick and holiday pay
Short- & Long-term disability
Paid Parental leave.
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral plan
Employee appreciation days
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID:

 47266 #LI-HE1