Receptionist/Customer Service Representative Position Available In St. Tammany, Louisiana

Receptionist/Customer Service Representative 5.0 5.0 out of 5 stars 17351 Hard Hat Dr Ste B5-15, Covington, LA 70435 Company Overview We are a local, family-owned company offering residential pest control services across the NorthShore. While we are smaller than the average company, we are growing quickly with potential for advancement opportunity. We take tremendous pride in offering a service that is safe and effective for our customers, and we have a culture that reflects that. If you don’t take pride in your work, this is not the job for you. If you do, then it is our goal to keep you happy and satisfied with this position. We aim to deliver over-the-top customer service to our customers. It’s what sets us apart from our competition. Desired Candidate MUST live locally in Southeast Louisiana! We are looking for someone who is self-motivated and outgoing. We need someone who can make it their mission to get every customer to smile before they hang up the phone. You don’t need pest control experience to apply! The following qualities will be essential in this position:

• A great communicator with solid social skills who can talk to people (both orally and in writing) with ease
• Very customer-service-oriented
• Enthusiastically friendly
• Able to work independently
• Takes pride in work
• detail oriented
• Able to use constructive criticism to grow
• Proficient with navigating internet browser tabs, google docs, and typing.

We will ensure that you are fully trained and well-prepared for your duties. Duties You will be expected to supply over-the-top customer satisfaction first and foremost. Your duties will include warmly greeting visitors to the office, scheduling/rescheduling of appointments, basic billing, explaining the features of our service to interested prospects on the phone, and resolving customer concerns over the phone and via email. There will be a 2-week training period which will occur Monday-Friday from 8-2. After that, schedule will revert to the full 8-5 shift. Pay/hours Hours for this position are Monday-Friday from 8am-5pm (40 hours weekly). Pay starts at $14/hour base + bonuses/commissions and will likely average around $16/hourly starting out or more depending on your sales skill level. Hours would be slightly shorter during the first 2 weeks for training at Monday-Friday from 8am-2pm instead. Benefits

• Paid time off
• Employee discount
• Medical, Dental, Vision
• 401K Qualifications
• High school graduate or equivalent
• Proficient with Google Docs and basic word processing
• Call center or reception experience a plus Why choose us?

In all honesty, we may be the most down-to-earth pest control company you ever work for.

We have a simple philosophy:

If you take pride in your work, are an honest & hard worker, and are a team player, then we value you as a team member and will go to great lengths to keep you happy. We provide a phenomenal service (we believe the best in town), and we want to keep it that way. We actually care about our customers and take pride in providing them with value.

Job Type:

Full-Time Pay:

$14.00

• $18.

00 per hour

Job Type:

Full-time Pay:

$14.00

• $18.

00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

Monday to Friday Application Question(s): What was your most recent job, and if you feel comfortable sharing, what was your salary? Have you ever been convicted of a felony? Should you become one of our finalist candidates, do you authorize us to perform a pre-employment background check? Did you read the job description, and do you understand that the pay for this position ranges from $14

• 18 per hour?

How many years of Call Center or Reception experience do you have? In terms of intermediate-skill-level of navigation between tabs on an internet browser, google docs, google sheets, and overall typing skills, etc. How would you score yourself on a scale of 1-100 with 50 being the average adult and 100 being extreme expert? Why do you want to work with us? Imagine a customer on the phone is wanting to cancel services. They received a promotional discount in exchange for signing up for 1 year of services. When you explain that they will owe the discount back, they become angry and start shouting. This would frustrate any normal person. How frustrated do you get, and what do you do? How many years experience do you have working in a position where you earned sales commission based on your ability to convince people to buy a product or service? Would you consider yourself a people-person? Why should we hire you for this position?

Education:

High school or equivalent (Required) Ability to

Commute:

Covington, LA 70435 (Required)

Work Location:

In person