Warranty Clerk/Service Advisor Position Available In St. Tammany, Louisiana

Warranty Clerk/Service Advisor Evergreen Tractor Covington, LA 70433 Evergreen Tractor is a premiere employer in St. Tammany and a Kubota, Stihl, Woods, and Land Pride dealer.

Teamwork, integrity and customer focus are at the forefront of all we strive to accomplish. We are looking for a detail oriented person with 1+ year of customer service experience in a dealership. If your goal is to take pride in exceeding customer expectations, we would like you hear from you. The Evergreen Tractor Service Department is at the heart of our company. The Service Writer plays a significant role in driving profitability through excellent customer service, technical and operational excellence, and implementing best practices for the various delivery of repairs and maintenance. By partnering closely with the Service Manager, Service Technicians and Customers, the Service Writer ensures customer expectations are met.

Purpose:

Assist the Service Manager in filing warranty claims, preparing paperwork, communicating with customers on work being performed.

Responsibilities:

Achieve assigned metric standards for performance and profitability.

Fields internal and external customer inquiries to the Service Department.

Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced. Keep customer informed of the work order progress.

Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders.

Maintains accessories and supplies and prepares replacement orders. May prepare Service Technician efficiency reports.

May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Must be able to work and communicate well with a technician team of 7 or more.

Works in an environment with high volume of phone calls and provides an excellent level of customer service.

Other duties as assigned

Experience, Education, Skills and Knowledge:

High School Diploma or equivalent experience required; Associates degree preferred.1 year of experience as a Service Writer or Clerk in a Service Department preferred.

General understanding of mechanical/technical terms is preferred. Basic knowledge of accounting practices. Intermediate computer skills in desktop applications such as Microsoft Office and internet functions. Ability to use company computer systems and achieve a basic to intermediate computer functions.

Ability to work in a team environment and independently.

Proficient oral and written communication skills.

Customer Focused communication style.

Knowledge of office procedures

Physical Demands and Work Environment Physical Effort:

Service Writers frequently sit for long periods of time, bend, stoop, crawl and occasionally move equipment. They occasionally lift, handle, and carry parts and equipment weighing up to 40 pounds unassisted. Rarely, they move moderately heavy items with assistance or with mechanical devices, including objects weighing up to or over 75 pounds.

Working Conditions:

Retail store environment, service and repair shop, and stock room.

COVID-19

Precaution(s): Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place

Paid Training:

Yes Management:

Store Manager Typical end time: 5PM Typical start time: 8

AM Work Remotely No Job Type:

Full-time Pay:

$35,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Shift:

8 hour shift

Work Days:

Every weekend Monday to Friday Rotating weekends Ability to

Commute:

Covington, LA 70433 (Required) Ability to

Relocate:

Covington, LA 70433: Relocate before starting work (Required)

Work Location:

In person