Client Services Assistant (Administrative Support Assistant II) Position Available In Vernon, Louisiana
Tallo's Job Summary: The Client Services Assistant (Administrative Support Assistant II) position at California State University, Fullerton involves providing client services in the Titan Hub, including in-person and virtual assistance for areas such as financial aid and student services. The ideal candidate should possess a positive attitude, ethical practices, and commitment to diversity. Responsibilities include resolving student inquiries, reviewing documents for accuracy, and maintaining professionalism at all times.
Job Description
Client Services Assistant (Administrative Support Assistant II)
California State University, Fullerton, United States
about 21 hours ago
Location:
Fullerton, LOUISIANA
Deadline:
08 May 2025
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the
Position:
The Titan Hub strives to support students in making successful progress toward their degree objectives by providing information and advisement on the following areas: Admissions, Financial Aid, Scholarships, Student Business Services, Registration, and Dean of Students Services. We seek an exceptional individual to join our team as a Client Services Assistant (Administrative Support Assistant II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Under the general supervision of the Director of Titan Hub, the Client Services Assistant provides client services in Titan Hub including but are not limited to in-person and virtual services. The Assistant must provide responsive information and quick problem resolution to students and staff contacting the financial aid office and/or the Titan Hub. Review incoming documents in detail for accurate completion to ensure that they adhere to federal and institutional documentation requirements for financial aid. Provides information using a variety of methods, such as in person, via telephone and social media, electronic platforms, and email, to students, parents, staff, faculty and the external community regarding financial aid policies and procedures. Follows established office procedures to ensure the confidentiality of all student records and represents Cal State Fullerton and Titan Hub with the highest degree of professionalism and quality service. Escalate service needs as appropriate. Other duties as assigned.
