Customer Service Coordiantor Position Available In Barnstable, Massachusetts

Responsible for processing & tracking parts orders for both internal &external customers. Must be customer-focused & project a positive,professional image for SencorpWhite. Must have excellent organizationalskills & take direction well from supervisor. Key ResponsibilitiesProcess incoming parts orders from internal & external customers viaemail, phone call & website inquiry. Enter orders daily & track ordersfrom receipt to shipment to delivery. Track backlog & escalate priorityorders. Collaborate & communicate with production, purchasing, ŋineering to facilitate accurate & on time delivery of information &shipments to customers. Monitor orders, backlog, & credit status ∏uction delays to proactively advise order delays to customersinternally & externally. Oversee & RMA related processes & highlightdata on repeat failures. Access equipment manuals & drawings to assistcustomers in identifying components needed. Additional Duties Maintainservice department records including current & historical purchaseorders, sales order acknowledgements, pick list/shippers, on ?sitereports & invoices. Prepare reports for management using data from MRP &Excel as needed. Research & respond to customer inquiries regardinginvoices, or other administrative issues. Answer departmental phones asrequired & dispatch calls to within the department or company. Performother duties as assigned. Education & Experience 2+ years ofadministrative experience. Microsoft Word & Excel experience. Salesforceexperience. Excellent communication, organization, & time managementskills. Demonstrates a positive attitude. Overtime may be required tomeet customer needs. Core Competencies Safety

• Observes & enforcessafety procedures; reports potentially unsafe conditions. Quality
• Strives to eliminate errors, accurate work is a priority, seeksopportunities to improve a process that is implemented Productivity
• Manages workload, works efficiently, meets goals & objectives EmployeeEngagement
• Passionate about job & company, committed to the company &puts discretionary effort into work.