Customer Service Representative with Servicetitan Experience Position Available In Barnstable, Massachusetts

Customer Service Representative with Servicetitan Experience Durfee Plumbing & Heating LLC South Dennis, MA 02660

Benefits:

401(k) Competitive salary Dental insurance Health insurance Paid time off

Position Overview:

We’re seeking a detail-oriented Customer Service Representative with strong technical knowledge of ServiceTitan and QuickBooks to manage our dispatching operations and bookkeeping functions. This dual-role position is perfect for someone who wants to grow with an expanding business and be integral to our operational excellence.

Key Responsibilities:

Dispatching & Customer Service:

Manage daily dispatch operations using ServiceTitan Schedule and coordinate service appointments for plumbing, heating, and HVAC services Handle customer inquiries via phone, email, and online chat Process service requests and emergency calls efficiently Coordinate with field technicians and ensure optimal route planning Track job progress and update customers on service status Maintain customer records and service history in

ServiceTitan Bookkeeping & Administrative:

Process invoices, payments, and financial transactions in QuickBooks Reconcile accounts and maintain accurate financial records Generate reports to support business growth and operational decisions Handle accounts receivable and follow up on outstanding payments Assist with payroll processing and expense tracking Support month-end and year-end closing procedures

Required Qualifications:

2+ years of experience with ServiceTitan (dispatch, scheduling, customer management) 2+ years of hands-on QuickBooks experience (invoicing, payments, reporting) Previous customer service experience, preferably in home services industry Strong communication skills and professional phone manner Excellent organizational skills and attention to detail Ability to multitask and work under pressure Proficiency in

Microsoft Office Suite and Google Workspace Preferred Qualifications:

3+ years of advanced ServiceTitan experience (preferred) Experience in plumbing, HVAC, or home services industry Knowledge of Massachusetts plumbing and heating codes Familiarity with emergency dispatch procedures Basic understanding of plumbing and heating terminology

Growth Opportunities:

Be part of an expanding business adding new services like heat pumps and duct cleaning Opportunity to develop expertise in emerging HVAC technologies Cross-training opportunities in different aspects of business operations Professional development support including manufacturer training programs Potential for increased responsibilities as the company grows Work directly with ownership in a collaborative environment

What We Offer:

Competitive salary based on experience Health insurance and benefits package Paid time off and holidays Training and professional development opportunities Stable, family-owned work environment with growth potential Supportive team culture focused on continuous improvement

Working Conditions:

Office-based position with occasional remote work flexibility Standard business hours with occasional after-hours emergency dispatch Dynamic environment supporting expanding service offerings

To Apply:

Please submit your resume along with a brief cover letter highlighting your ServiceTitan and QuickBooks experience. Include specific examples of how you’ve used these systems in previous roles and your interest in growing with an expanding home services company.