Call Center Agent Position Available In Berkshire, Massachusetts
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Job Description
Call Center Agent 4.2 4.2 out of 5 stars 380 State Road, Great Barrington, MA 01230
Overview:
Ski Butternut’s Call Center agents are an essential point of contact for guests. Call Center agents play a vital role in crafting our guests’ experience. Our agents are enthusiastic experts at guiding guests to the appropriate lesson products. Key Responsibilities Book and sell private lessons using Siriusware’s point-of-sale system. Manage guest payments and refunds, ensuring secure and accurate credit card transactions. Answer and place phone calls; monitor and respond to voicemails. Respond to emails via Microsoft Outlook and follow up promptly on guest inquiries. Proactively address and resolve guest questions and concerns. Complete daily close-out procedures for reservation stations.
Qualifications Excellent Communication Skills:
Build meaningful connections with guests. A Passion for
Helping Guests:
Match guests with the ideal lesson for a positive on-snow experience.
Strong Product Knowledge:
Understand all Snowsports School offerings, including age requirements, costs, and skill levels. Ability to
Manage Guest Expectations:
Set realistic expectations to ensure guest satisfaction.
Problem-Solving Skills:
Address and resolve guest inquiries and issues efficiently.
Self-Starter:
Work independently and make decisions based on the department’s stated policies and procedures. Employee Benefits Free skiing/snowboarding at Ski Butternut Free or discounted tickets at other ski areas Free daily use of ski or snowboard rental equipment (Requires approval from Rental Shop Manager) 30% discount on food & beverage, as well as, equipment & clothing in our Ski Shop. Significant discounts on Season Passes for immediate family or free “buddy” lift tickets Discounts on lessons & weekly programs for immediate family Discounts on equipment tunes & repair
Job Types:
Full-time, Part-time, Seasonal Pay:
$17.00 – $20.00 per hour Expected hours: 20 – 40 per week
Shift:
Day shift Evening shift
Work Location:
In person