Call Center Agent Position Available In Berkshire, Massachusetts

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Company:
Ski Butternut
Salary:
$38480
JobFull-timeOnsite

Job Description

Call Center Agent 4.2 4.2 out of 5 stars 380 State Road, Great Barrington, MA 01230

Overview:

Ski Butternut’s Call Center agents are an essential point of contact for guests. Call Center agents play a vital role in crafting our guests’ experience. Our agents are enthusiastic experts at guiding guests to the appropriate lesson products. Key Responsibilities Book and sell private lessons using Siriusware’s point-of-sale system. Manage guest payments and refunds, ensuring secure and accurate credit card transactions. Answer and place phone calls; monitor and respond to voicemails. Respond to emails via Microsoft Outlook and follow up promptly on guest inquiries. Proactively address and resolve guest questions and concerns. Complete daily close-out procedures for reservation stations.

Qualifications Excellent Communication Skills:

Build meaningful connections with guests. A Passion for

Helping Guests:

Match guests with the ideal lesson for a positive on-snow experience.

Strong Product Knowledge:

Understand all Snowsports School offerings, including age requirements, costs, and skill levels. Ability to

Manage Guest Expectations:

Set realistic expectations to ensure guest satisfaction.

Problem-Solving Skills:

Address and resolve guest inquiries and issues efficiently.

Self-Starter:

Work independently and make decisions based on the department’s stated policies and procedures. Employee Benefits Free skiing/snowboarding at Ski Butternut Free or discounted tickets at other ski areas Free daily use of ski or snowboard rental equipment (Requires approval from Rental Shop Manager) 30% discount on food & beverage, as well as, equipment & clothing in our Ski Shop. Significant discounts on Season Passes for immediate family or free “buddy” lift tickets Discounts on lessons & weekly programs for immediate family Discounts on equipment tunes & repair

Job Types:
Full-time, Part-time, Seasonal Pay:

$17.00 – $20.00 per hour Expected hours: 20 – 40 per week

Shift:

Day shift Evening shift

Work Location:

In person

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