Customer Service Representative Position Available In Berkshire, Massachusetts

Our Pittsfield client is seeking a Part Time Customer ServiceRepresentative (CSR) to serve as the first point of contact forcustomers, assisting with general inquiries, scheduling, and problemresolution. The CSR will work closely with the Technical Team to supportscheduling, inventory management, service writing, and invoicing. Theideal candidate will possess excellent communication skills, the abilityto multitask, and the capacity to work well under pressure in afast-paced environment. This is anticipated to be a 20 hour a weekposition, ideally Monday through Friday, 9am-1pm. Essential Duties ℜsponsibilities:

• Manage inbound phone calls from customers, staff,and vendors in a professional and courteous manner.
• Identify andtriage incoming calls, ensuring prompt and accurate resolution or properescalation as needed.
• Coordinate and manage service and installationschedules, ensuring appointments are timely and meet customerexpectations.
• Assist with inventory management, ensuring stock levelsare updated and reported accurately.
• Enter service tickets, trackstatus, and assist with service writing and documentation.
• Workdirectly with the Technical Team to support service schedules, inventoryupdates, and invoicing needs.
• Interface with administration, sales,and management to provide seamless communication across departments.
• Provide high-quality support by addressing customer issues, answeringinquiries, and resolving concerns in a timely manner.
• Participate inthe rotating on-call schedule, ensuring availability after hours whenneeded.
• Ensure accurate record-keeping for service appointments,tickets, invoices, and customer interactions.
• Maintain attention todetail while managing multiple tasks simultaneously.
• Demonstrateexcellent phone handling skills with a focus on active listening,clarity, and professionalism.

Required Skills & Qualifications:

• Highschool diploma or equivalent
• Proven customer service experience,preferably in a technical or service-based industry.
• Strong phonehandling and communication skills with the ability to manage a highvolume of inbound calls.
• Excellent active listening skills, with theability to address customer needs and concerns effectively.
• Strongorganizational skills with the ability to prioritize tasks and managetime effectively.
• Detail-oriented with strong problem-solving andtroubleshooting skills.
• Proficient in Microsoft Office Suite (Word,Excel, Outlook) and experience with customer management systems orservice ticket software.
• Ability to collaborate effectively withcross-functional teams (sales, technical, administrative, etc.).
• Mustbe dependable and have a positive, team-oriented attitude.

Benefits:

• Competitive salary based on experience.
• Comprehensive health, dental,and vision insurance plans.
• Retirement plan with employercontribution.
• Paid time off (PTO) and holiday pay.
• Professionaldevelopment opportunities.

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