Customer Product Growth Specialist Position Available In Bristol, Massachusetts

Full job description F.W. Webb, Northeast?s largest wholesaledistributor of plumbing, heating, HVAC and industrial supplies isseeking a full-time Customer Product Growth Specialist – Industrial andPlumbing/Heating, for our New Bedford MA location.

Responsibilities:

Utilize technical expertise of products, industry, and discipline toservice customers with respect to all aspects of relationship includingbid proposals, product usage, alternative products, etc. in order toestablish and maintain effective relationships with those customers.

Consult with customers on technical aspects of products andappropriateness for specific projects; including troubleshooting ontechnical issues, advising customers on products and costs, evaluatingspecs and bid submissions, and recommending sourcing and pricing bidsfor customers. Conduct testing and calculations on products to determineappropriate calibration for specific applications. Work with customersto obtain specialty material for specific projects through the use ofpurchase orders or by authorizing product transfers between FW Webblocations. Collaborate with outside and inside sales team to advise,source, and present quotes the meet technical specifications of customerjobs and projects. Recommend to General Manager products to add or dropfrom inventory as well as recommend price changes to remain competitive.

Develop strategies to meet and exceed corporate growth goals.

Effectively handle customer service issues; including following up onlong-lead time purchase orders, keeping customers informed of anychanges, and providing other concierge services as key point of contactin order to establish and maintain effective customer relationships.

Serve as an extension of FW Webb?s customers with respect tounderstanding and anticipating customer needs in order to help grow thecustomers business and enhance their experience with the company.

Qualifications:

Previous specific discipline experience essential: i.e.plumbing, heating, HVAC/R. Bachelor?s degree preferred;sales/marketing/customer service experience preferred. Goodinterpersonal skills, excellent verbal, and written communication skillsessential to market FW Webb to new/existing customers. Aptitude to workthrough multifaceted issues and to tackle technical issues based onexperience. Working knowledge of Excel, Word, e-mail, and internet.

Superior technical knowledge in one or more specific disciplines.

Working knowledge of Excel, word, internet, e-mail, and web browsers.

Comfortable working in a fast-paced office environment Occasional TravelStrong customer service focus based on technical proficiency and productknowledge. Ability to provide a high level of customer service in orderto market FW Webb to new/existing customers. Prior HVAC/Heatingexperience preferred

Job Type:

Full-time Pay:

$60,000.00 – $90,000.00per year

Benefits:

401(k) Dental insurance Health insurance

Visioninsurance Shift:

8 hour shift Day shift