Customer Service Representative Position Available In Bristol, Massachusetts
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Job Description
Position Summary:
Our growing organization is looking for a skilledproblem solver to join our team as a Customer Service Representative. Weneed an enthusiastic individual who can listen to customer serviceissues and then offer a unique and innovative solution to each problem.
The successful candidate for this role will have a strong command of thecompany?s customer service policies and be well-trained in productknowledge that can be critical for offering quick and accurateassistance to customers. What you?
ll do:
Receive incoming calls fromcustomers, emails, fax, voicemail, and enter orders into the system. Runproduction reports as requested by the warehouse team. Inform customerof items not ordered or out of stock per regular ordering processoffering substitutions where available. Work with outside sales teamreporting irregularities and issues. Direct phone calls to theappropriate team members. Build and maintain customer relationships.
Deal professionally on the phone and in person with customers, vendorsand fellow employees. Cooperate with other members of the sales andproduction team to ensure the customer receives an excellent level ofservice. Assist with processing special orders and customer price lists.
Run credits as approved by management. Assist with AR/AP functions.
Provide backup vacation coverage for outside sales associates and assistwith workload of fellow team members when absent. Attend sales meetingsand take part in sales activities as needed. Additional projects ortasks may be assigned as needed.
About you:
High School Diploma orhigher degree required. 2-4 years of meat industry experience required.
Minimum 4 years in customer service/sales required. Ability to read,write, and speak fluently in English language required. Spanish is aplus. Strong technology and computer skills required. Experience withCanopy system is a plus. Must be a team player with a positive attitude.
Self-motivated, professional ability to multitask, and work well underpressure.
