Customer Service Representative (Change of Agent) – Remote USA R0049353 Position Available In Essex, Massachusetts

Job Listing ID:

4297933

Job Title:

Customer Service Representative (Change of Agent) – Remote

USA R0049353

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/24/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

Customer Service Representative (Change of Agent) – Remote

USA R0049353

| FCC | CT Corporation System Wolters Kluwer Job Description ? As a Customer Service Representative (Change of Agent) , you will play a crucial role in supporting our clients and enhancing their experience during their initial onboarding. In this role, you will efficiently manage the Change of Agent process from initial client inquiry through compliance audit, order processing, and sending the deliverables to the client, following up as necessary. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment. This is a remote position and you will report to the Manager, Customer Service and work under the leadership of the Associate Director, Customer Service. This role is a part of FCC | CT Corporation System (DE)- Wolters Kluwer.

Division/BU About Us :

https://www.wolterskluwer.com/en/about-us/organization/financial-and-corporate-compliance | https://www.wolterskluwer.com/en/news/wolters-kluwer-completes-acquisition-of-registered-agent-solutions-inc Required Job Qualifications (2yrs minimum):? ? B achelor’s degree and/or 2 years equivalent experience in customer service or legal industry . Must be Intermediate level skills with MS Office; Word, Excel and Outlook are required. Essential Duties and Responsibilities? ? Efficiently manage the Change of Agent process from initial client inquiry through compliance audit, order processing, and sending the deliverables to the client, following up as necessary. Prepare and file change and resignation of agent documents with various Secretaries of State, both online and via PDF, as required by each jurisdiction. Communicate effectively with teammates regarding any hold-ups or issues in the Change of Agent process. Manage and track the status of ongoing projects and submitted filings. Conduct entity compliance audits using Secretary of State websites and other agency resources (e.g., Department of Insurance). Maintain filing fee and requirement reference charts; update the forms library and state web links as needed. Assist the manager in training new and existing employees; support other areas in the Client Services and Registered Agent Departments as needed. Develop, maintain, and update knowledge about the department, services, company, industry, and related departments such as sales, marketing, and accounting. Perform other duties as assigned. Preferred Job Qualifications Effective communication (verbal and written); keeps open and respectful lines of communication; treats others with respect and dignity. Analytical critical thinking and problem-solving skills. Highly detail-oriented with strong organizational skills. Ability to work independently, in a team environment, and with minimal supervision. Capable of multitasking and managing multiple time-sensitive projects in a fast-paced, high-energy environment. Knowledge of general corporate procedures and/or willingness to learn. Skilled in gathering, organizing, analyzing, and compiling data. Maintains flexibility, manages time effectively, and demonstrates consis…

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A