Customer Service Representative – Medicare – PST or EST Position Available In Essex, Massachusetts

Job Listing ID:

4292777

Job Title:

Customer Service Representative – Medicare –

PST or EST Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/17/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. About the Role We are currently hiring Customer Service Representatives (CSRs) to join our Medicare Customer Service team at Aetna, a CVS Health company. This is a fully remote opportunity to make a meaningful difference in the lives of our Medicare Advantage members. Our CSRs are trusted advocates who provide proactive, compassionate, and knowledgeable support. We are committed to exceeding our members’ expectations and delivering a remarkable customer experience.

Location:

Remote (Permanent Work from Home)

Time Zone Requirement:

Candidates must reside in Eastern Time or Pacific Time Zone (EST and PST)

Training & Schedule:

Training:

10 weeks, full-time (8 hours/day), Monday-Friday. Hours may vary between 7:00 AM – 5:00 PM PST or 8:30 AM – 5:00 PM EST. No time off is permitted during training.

Permanent Schedule:

Shifts may begin as early as 7:00 AM and end as late as 6:00 PM local time. Schedules are updated quarterly through a shift bid process based on employee performance, attendance, and behavior; open schedules are determined by business needs and managed by Workforce Management (WFM). Key Responsibilities Respond to inquiries from Medicare Advantage members via inbound calls, online messages, and written correspondence. Deliver empathetic, patient, and personalized service to Medicare members. Navigate multiple systems efficiently to resolve complex issues. Participate in ongoing training and professional development. Work independently while collaborating with team members to ensure a seamless member experience. Adapt to a dynamic and evolving work environment. Required Qualifications 1+ years of customer service experience 1+ years of experience in health insurance or a related field Preferred Qualifications Experience supporting senior populations Familiarity with medical terminology Knowledge of Medicare or other health insurance plans Fluent in both Spanish and English (spoken and written) Education High School Diploma or equivalent What We Offer Permanent remote work with comprehensive virtual training A supportive and inclusive team culture Opportunities for career growth and advancement The chance to make a real impact in the lives of our members Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 – $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that t…

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A