Personal Lines Customer Service Representative Position Available In Essex, Massachusetts

Personal Lines Customer Service Representative MTZ Insurance Agency Methuen, MA Job Details Part-time $16.72 – $20.00 an hour 1 day ago Benefits Paid time off Qualifications Spanish Customer service English Microsoft Office Data entry Phone etiquette Communication skills Entry level Retail sales Full Job Description Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our brand. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle various customer situations with professionalism and empathy. Responsibilities Engage with customers through various channels, including phone, email, and chat, to address inquiries and resolve issues. Closely monitor customer billing to prevent cancellations and ensure retention. Assisting with collections efforts on past-due accounts. Maintain accurate records of client accounts, including outstanding balances addressing billing inquiries, resolving discrepancies, and working with clients or lenders to find solutions. Provide accurate information regarding products and services while ensuring customer satisfaction. Assist in sales administration tasks, including document processing and managing policyholder accounts. Analyze customer feedback and trends to identify areas for improvement in service delivery. Collaborate with team members to enhance overall customer service strategies. Skills Strong communication skills with the ability to convey information clearly and effectively. Experience in retail sales or similar environments is preferred. Fluency in English and Spanish, enhancing our capacity to serve diverse clientele. Proficient in analyzing data to improve service outcomes. A solid understanding of customer service principles and practices. Ability to work collaboratively within a team while also demonstrating independence when required. Attention to

Detail:

Accuracy in data entry and record-keeping is crucial. Adaptability -Adjusting to changing priorities, roles, and situations within the team. Support and Accountability -Taking responsibility for tasks, meeting deadlines, and supporting teammates. Join us in delivering outstanding service and building lasting relationships with our customers!

Job Type:

Part-time Pay:

$16.72 – $20.00 per hour Expected hours: 25 per week

Benefits:

Paid time off

Work Location:

In person