Customer Service Representative Position Available In Hampden, Massachusetts

Customer Service Representative Braman Termite & Pest Elimination – 2.9 Agawam, MA Job Details Full-time $17 – $18 an hour 1 day ago Benefits Paid holidays Disability insurance Dental insurance 401(k) Employee assistance program Vision insurance Life insurance Qualifications Sales Customer service Call center Mid-level Phone etiquette 2 years Communication skills Full Job Description Braman Termite and Pest Elimination, Southern New England’s largest family-owned and operated pest control company, has been servicing customers for more than a century. We have an exciting opportunity for a skilled, upbeat, and dynamic individual to work with a well-established, family owned pest services company. Braman is seeking a Customer Service Representative to effectively conduct inside sales calls, scheduling, and customer/technician communications by performing the following essential duties: Receives and processes a high volume of phone calls from clients, prospective customers, and Braman employees in a prompt, courteous manner. Provides accurate answers to client questions. Conducts inside sales activities for residential and commercial customers, such as selling services to prospective clients and upgrading existing services. Conducts routing activities and schedules appointments for technicians and sales staff. Arranges service appointments with clients as directed by Service Manager and CSR Supervisor. Facilitates effective communication in a timely manner to peers, clients, and management. Relays messages in an accurate and reliable manner. Interacts with others in a friendly, positive, and professional manner. Effectively uses communication technologies as required. Knowledge & Skills Must have professional demeanor and friendly rapport. Exceptional phone presence. Must have strong work ethic Competency to prioritize and handle multiple tasks in a changing work environment. Well organized, with a high degree of accuracy and attention to detail. Excellent written and verbal communication skills. 2+ years of inside sales/call center experience required. Working Conditions/Non negotiable Full time 40 hours per week Compensation and Benefits Quarterly bonus-incentive program; 401K retirement plan; Health, dental, vision, short-term disability, accident and critical illness insurance; Company-Paid Life Insurance; Paid vacation, holidays, and sick time Employee Assistance Program If you take satisfaction in providing top-notch customer service, have strong communication skills, and enjoy being part of a team, Braman could be the right choice for you.