Hotel Guest Service Representative Position Available In Hampden, Massachusetts

Hotel Guest Service Representative Hampton Inn – Westfield Westfield, MA Job Details Part-time | Full-time $15 – $16 an hour 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Communication skills Entry level Full Job Description Looking for a Guest Service Representative to join our team in providing exceptional service to all hotel guests! We are seeking someone who is passionate about providing superior guest service, with excellent communication skills, and a drive to succeed. The Hotel Guest Service representative is responsible for:

• Manage day-to-day front desk duties including answering phone calls, checking guests in and out of rooms, managing guest billing and payment collection, and assisting guests with questions
• Ensuring the hotel consistently meets or exceeds guest service expectations and achieves excellent guest satisfaction metrics
• Report incidents or means of improving guest satisfaction to upper management to ensure the hotel meets the needs of it’s patrons
• Understand and comply with all front desk shift policies and procedures
• Work with management to ensure group/ guest requests and requirements are taken care of prior to guest check in
• Ensure guest concerns/ complaints are handled in a prompt and courteous fashion
• Manage special requests such as guest laundry, mail, package delivery, safe deposits, housekeeping requests, and wakeup calls
• Communicate and collaborate with other hotel functions including housekeeping and maintenance to deliver a seamless guest experience
• Maintain proficiency in any brand computer systems to make and modify reservations, manage billing, and monitor room rate and availability.
• Maintain organized records of guest communications and requests for management and future shifts.
• Develop a deep knowledge of the hotel property, local area and amenities, brand programs, and other information required to deliver excellent customer service.
• Keep front desk and work areas clean and organized at all times
• Understand and follow all guest safety and security policies and procedures
• Assist management in the training of new staff
• Develop and maintain positive working relationships with team members Prior Choice Hotels experience is a plus!

Competitive pay based on experience

Job Types:

Full-time, Part-time Pay:

$15.00 – $16.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekends as needed

Work Location:

In person