Automotive Customer Experience Specialist Position Available In Middlesex, Massachusetts

Automotive Customer Experience Specialist FastLap Group, LLC – 4.0

Natick, MA Job Details Full-time Estimated:

$42.4K – $47.6K a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Qualifications ASE Certification Writing skills Mid-level Driver’s License Automotive service Leadership Full Job Description Hogan Tire and Auto in Natick is seeking an Automotive Customer Experience Specialist.

Company Overview:

At Hogan Tire and Auto, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Opportunity:

Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

Position Overview:

As a Customer Experience Specialist at Hogan Tire and Auto , you will be instrumental in delivering top-notch service recommendations to our valued customers. Your role is crucial in ensuring that customers receive well-informed communications that guide their service decisions on their vehicles in a customer-first environment. Your expertise in writing detailed service recommendations will set the standard for excellence in the automotive service industry. As the face of our commitment to automotive service excellence, we are looking for individuals with a positive and friendly attitude, paired with a proven track record in writing maintenance, repair, and preventative service recommendations that prioritize customer satisfaction.

Key Responsibilities:

Provide exceptional customer service by engaging with customers in a positive and friendly manner, effectively communicating maintenance, repair, and preventative service recommendations tailored to their vehicle’s needs. Coordinate between the front office service desk and the service department to streamline the service process, ensuring timely and accurate completion of all vehicle services to achieve customer satisfaction. Collaborate with the service department to ensure that all vehicles receive necessary attention and are repaired correctly the first time, maintaining a high level of quality service delivery.

Benefits:

We Offer Weekly Payroll Retirement Services of 401(k) or Roth Medical, Dental and Vision insurance options Employer Paid Life Insurance Plan up to $50,000 Employee, Dependent and Supplemental Insurance Accrual of Paid Time Off in first year and

Paid Holidays Employee Assistance Program Employment Eligibility:

Formal Application for Employment and Background Screening Authorization is required. A current and valid automobile driver’s license is required. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.