Customer Service Officer – Part-time Position Available In Middlesex, Massachusetts

Customer Service Officer – Part-time
Cambridge, MA, United States of America
$25.00 – $25.00
Overview
We service our clients best when we serve our employees first United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.
If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security! Job Skills / Requirements
Saturday-Sunday
11am-7pm
Are you looking to be part of a company where teamwork is encouraged? A company with plenty of growth and career advancement opportunities? Do you want a flexible schedule? Look no further because we are currently seeking a part-time Customer Service Officer to join our growing USI team in Cambridge, MA!
Nature and Scope
The Customer Service Officer is responsible for engaging with customers. Duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the marketing team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.
Principal Duties and Responsibilities
Customer service: Provide a friendly and seamless experience for customers. This may include answering customer questions, handling complaints, and providing product information.

Product knowledge:

Learn about the products and services offered at the mall and be able to provide accurate information to customers.

Customer interactions:

Greet customers, direct them, and develop rapport with them.

Customer feedback:

Listen to customer feedback and pass it on to the account manager.

Special offers:

Keep customers informed about discounts and special offers.

Follow up:

Follow up with customers to ensure they are satisfied with their purchases.

Troubleshooting:

Troubleshoot common product or service issues.

Escalation:

Escalate queries and concerns when necessary.

Teamwork:

Work with a team of customer service representatives and other departments to find solutions to problems. Collaborates with marketing team to distribute media and information to visitors.
Ability to stay very alert.
Observe premises frequently to maintain the safety of employees and customers.
Writing daily reports of any incidents that may occur.
Ensure building is well secured and there are no trespassers.
Customer Service Specialist Qualifications and Skills
Must be able to stand for up to 8 hours
Strong verbal and written communication skills
Can always stay alert
Ability to work in high pedestrian traffic environments
Education and Experience Requirements
High School Diploma or equivalent required
Education Requirements (All)
High School Diploma
Additional Information / Benefits
Benefits include, but not limited to:
Competitive pay
Recognition and Reward Programs
Training and Career Development Opportunities
Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Benefits:

Medical Insurance, Dental Insurance
This job reports to the Manager
This is a Part-Time position