Customer Service Representative Position Available In Middlesex, Massachusetts

Customer Service Representative 3.2 3.2 out of 5 stars Stoneham, MA 02180 Veterinary Care Coordinator Position Who are we looking for? Are you a passionate receptionist ready to foster your enthusiasm and passion to develop a great reception team? Do you love working with clients to reach their medical goals for their pets? Are you looking to build long-term relationships with clients and patients? Do you strive to bring fun into your work environment while fostering a culture of accountability? If you answered YES to these questions, then be sure to send over your resume because we would love to add you to our team! What is a Veterinary Care Coordinator? This vital role involves a wide range of duties, including clear client communication, scheduling management for smooth operations, providing educational support, auditing medical records, coordinating with other veterinary hospitals, and overseeing financial tasks. Our dedicated VCC team works closely with the medical staff to create personalized care plans, coordinate services efficiently, and offer ongoing support to improve patient outcomes and client satisfaction. Success relies heavily on excellent communication skills to build trust, facilitate accurate information exchange, and coordinate multidisciplinary efforts, with a strong emphasis on hospitality and tact, to ensure a welcoming environment for clients and patients. Why work with us? Join our dynamic team as we strive to elevate the culture within our practice! We are committed to delivering the highest standard of veterinary medicine while ensuring that both our clients and patients enjoy a warm and enjoyable experience. Nestled next to a scenic bike path and a variety of fantastic restaurants, our hospital enjoys a prime location just minutes from the vibrant city of Boston, with the added delight of an ice cream shop conveniently across the street. We are dedicated to your professional growth, offering a competitive benefits package alongside a strong emphasis on leadership development to help you flourish in your career. Be part of a team that values excellence, enjoyment, and empathy in all we do! What skills should I have? Ideal candidates should possess a minimum of two years of relevant experience in veterinary settings, such as clinics, hospitals, or shelters, and are encouraged to apply if they have experience in human medical fields as well. The role emphasizes collaboration and teamwork, requiring strong leadership and customer service skills enabling you to make a significant positive impact on the lives of both patients and their people daily. Ideal applicants should be motivated, energetic, compassionate, eager to foster professional growth and contribute to a supportive workplace culture.

Applicant Requirements:

Excellent verbal and written communication skills Dedicated excellence in client service Have knowledge of principles and processes of animal handling, patient care and knowledge of common veterinary drugs Focus on operational and organizational excellence. Demonstrates patience and empathy, strengths needed for this position. Possess high level computer skills to utilize various computer systems Ability to maintain multiple-lined phone tree What Can You Expect Here? Newly renovated state-of-the-art facility High support staff to doctor ratio Electronic Medical Records A positive and team-oriented work environment A supportive leadership team Participation in team medicine Benefits We offer a very competitive compensation package, along with an outstanding benefits package: Medical, Dental & Vision Health Insurance Plans Employee Pet Discounts CE Allowance Paid Time Off 401k Options If you are looking to make a difference in the lives of pets, while helping to grow Central Animal Hospital contact us today.

https:

//centralanimalhospitalma.com/ Want to get to know us a little more? You can also find us on social media!

Facebook:

https://www.facebook.com/ecentral

AH Instagram:

@central animal stoneham

Job Type:

Full-time, permanent or long-term position. This is not a temporary position.

Pay:

Starting at $16.00; negotiable based on experience

Benefits:

401(k); 401(k) matching; Dental insurance; Employee discount; Flexible schedule; Health insurance; Life insurance; Paid time off; Vision insurance.

Schedule:

Day shift; Monday to Friday, possible weekend hours

Supplemental Pay:

Bonus Pay Eligibility Experience:

Customer Service:

2 years (required); Veterinary or other medical field: 1 year (required) At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Work Location:

In person