Customer Service Representative Position Available In Middlesex, Massachusetts

Customer Service Representative Kraft Power Woburn, MA 01801

Title :

Customer Service Representative Department:

Service Team Reports to:

Service Manager Main Function :

This person will provide administrative support for our team quoting additional repairs. The person will be responsible for providing support for customer inquiry through scope of work completion. This includes reaching out to customers in a responsive manner, follow-up, scheduling and closing the work order, and customer assistance.

Duties and Responsibilities :

Under the general direction of the Director of Operations, the Customer Service Representative’s responsibilities include but are not limited to the following: Drive customer satisfaction, drive urgency, response and follow through. Prioritize and funnel incoming requests and responses to appropriate personnel. Works toward continuous improvement of quality and customer Service (NPS & CES) Responsible for administrative workflow tasks such as sending quotes, customer follow up, requesting purchase orders, scheduling the work, and closing work orders. Develops professional rapport with our customers that fosters a good relationship where Kraft Power maintains the status as a preferred vendor for our customers. Schedule technicians for additional work that is created through the quote system. Ability to create quotes in our system. Responsible for customer relationships and improving customer satisfaction. Act as a point of contact for the customer.

Skills:

Ability to communicate with co-workers and staff in an articulate, courteous, and business-like manner. Capable of working independently, keeping supervisor appropriately informed regarding operational issues. Technical knowledge in the power generation industry preferred, engine and/or generators. Proficient in MS Office Suite programs specifically

PowerPoint, Excel, Outlook, and Word Preferred Qualifications:

• Excellent customer relationship skills are preferred.

Job Type:

Full-time Pay:

$26.00 – $37.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Shift:

Day shift Ability to

Commute:

Woburn, MA 01801 (Preferred) Ability to

Relocate:

Woburn, MA 01801: Relocate before starting work (Preferred)

Work Location:

In person