Customer Service Representative Position Available In Middlesex, Massachusetts
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Job Description
Customer Service Representative SGF Global Burlington, MA 01803
Job Title:
Warehouse Associate /
Customer Service Representative Location:
Burlington, MA Schedule:
Monday – Friday, 7:00 AM – 3:30 PM Position type: W2 Contract 6 months Pay rate: $22.00
Job Summary:
We are seeking a reliable and motivated Warehouse Associate / Customer Service Representative to join our team in Burlington, MA. The ideal candidate will have recent warehouse or customer service experience, strong computer skills, and a customer-focused attitude. This role combines front-facing customer interaction with light warehouse and delivery duties.
Must-Have Qualifications:
6+ months of recent warehouse or customer service experience Consistent work history with no more than a 3-month gap 1-2 years of experience with Microsoft Office Suite , including Outlook, Teams, and accurate data entry
Nice-to-Have:
1-3 years of experience in a plumbing supply house or similar wholesale distribution environment Familiarity with local market or plumbing supplies
Responsibilities:
Provide excellent customer service to both trade professionals and DIY customers through in-person and phone interactions Maintain product inventory levels and pick, pack, and consolidate customer orders Build and maintain positive relationships with customers and team members Make light deliveries using a company pickup truck (valid driver’s license required)
Qualifications:
Prior counter sales or customer-facing experience in wholesale distribution Strong communication and interpersonal skills Willingness to learn and take initiative Ability to read and understand work orders Comfortable with physical demands: bend, twist, pull, and stand for an 8-hour shift Ability to lift up to 50 lbs Basic computer proficiency and phone handling skills
Additional Skills:
Customer-facing communication Phone etiquette and professionalism Computer literacy (
Microsoft Suite:
Outlook, Teams, Excel, Word) Organizational skills and attention to detail Interested candidates should have reliable transportation and be ready to contribute to a fast-paced, customer-first environment.
Job Types:
Full-time, Contract Pay:
$22.00 per hour Expected hours: 40 per week
Work Location:
In person