Customer Support Coordinator Position Available In Middlesex, Massachusetts

Customer Support Coordinator 4.0 4.0 out of 5 stars 170 Main Street, Tewksbury, MA 01876 Premier Relocations is looking to add a full-time, onsite Customer Support Coordinator to assist with our Trade Show Logistics division in Tewksbury, MA. The ideal candidate will be a self-starter, committed to delivering excellent customer service, and eager to grow within the company. Customer Support Coordinators are expected to help support each of our customers, as well as the sales and operations team. The expected schedule for this role will be Monday – Friday, 8:30 am – 5:00 pm. Premier Relocations is a well-established, licensed, and insured, family-owned and operated, full-service logistics and warehouse storage company for commercial customers. Our tradeshow division, in the Boston area, handles some of the largest tradeshows in the world.

Customer Support Coordinator Responsibilities:

Completes supporting paperwork and data entry for each job, as required. Responsible for reviewing final rates and details on paperwork to guarantee information is correct. Accurately captures all necessary information in industry-specific software & tracking systems.

Client communication:

interacting with clients to provide estimates, shipment updates, invoicing and various other communications with paperwork and project updates. Assist with other office activities and functions for branch location, as needed. Assist Senior Coordinator and Operations with office activities and functions, as needed.

Customer Support Coordinator Qualifications:

Highly organized and detail-oriented, with excellent communication skills, both verbal and written. Accurately record and maintain customer information, service requests and changes in service. Ability to thrive in a fast-paced environment while demonstrating superior customer service, including being able to multi-task and utilize above average, time management skills. Must be proficient in navigating various software programs and using computers, including the Microsoft platform (Word, Excel, and PowerPoint) Exhibit consistent, reliable work ethic and demonstrate a desire for continuous improvement in the arena of customer satisfaction.

Job Type:

Full-Time (Mon-Friday 8:30 am – 5:00 pm)

Salary:

$45,000 annually

Location :

170 Main St. (Unit 102) Tewksbury, MA 01876

Customer Support Coordinator Benefits:

Medical, Dental and Vision Basic Life, Disability, and AD&D Matching 401(k)

Aflac Benefits PTO and Paid Holidays Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to

Friday Experience:

Customer support: 1 year (Preferred) Data entry: 1 year (Preferred) Office support: 1 year (Preferred)

Logistics:

1 year (Preferred) Ability to

Commute:

Tewksbury, MA 01876 (Required)

Work Location:

In person