Customer Support Team Specialist Position Available In Middlesex, Massachusetts
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Job Description
Customer Support Team Specialist 3.2 3.2 out of 5 stars 613 Main Street, Wilmington, MA 01887 Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have openings for Customer Support Team Associates in our Wilmington, MA location. There is no relocation assistance offered for this position. Key Responsibilities of the
Customer Support Team Associate:
Work with branch locations to expedite orders. Communicate with branches on upcoming orders. Work on sourcing equipment and materials from inside the company Report up to management about inventory and logistical needs. Communicate with customers on order status. Stay in touch with customers regarding delivery/pick up dates. Work with the customer base to resolve issues. Communicate internally on potential solutions and changes. Support Business Development initiatives Identify potential growth opportunities with customers. Hand off these prospects to Business Development Center Other duties as assigned. Qualifications of the
Customer Support Team Associate:
High level of Customer Service Excellent telephone and written communication skills Demonstrated proficiency with computers and technology. Demonstrated problem solving and decision-making skills. Ability to build relationships. Ability to follow-up and follow through. High School Diploma or GED required.
Job Type:
Full-time Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Shift:
Day shift
Work Location:
In person
